Reviews
Moore Cadillac- awesome as always
Our service advisor, Don Kelly, was right on top of our needs, as always. He is loyal, upright, helpful and efficient. I also appreciated the work of the driver who brought me home. He was kind, talkative, attentive to the road, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this great review, Sean! I'm happy to hear that Don has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Quality & Service...
The body shop, based on a recent accident, caused by another vehicle, provided excellent service. They handled the entire claim (paper work, etc.) From the body shop, to the front desk personnel, as well as the rental car personnel.... perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for your kind words, Kathy. We feel our service department is what makes Moore Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Regular Maintenance
I continue to drive over 80 miles to have Moore Cadillac service my CTS due to the fact I trust my service advisor David and the technicians Gary
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Gary! It is great to know that our staff's excellent customer service, especially David and Gary, has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Warm regards, Joe Moore Owner joe.moore@moorecadillac.com
Great service and follow up.
David Korelitz is one of the best service person I have dealt with. Will continue to take the car to Moore!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we are pleased to hear that you had an excellent experience with David. We would like to sincerely thank you for your business. We can't tell you how much we appreciate your customer loyalty! Thank you again and we look forward to seeing you again! Kind regards, Joe Moore Owner joe.moore@moorecadillac.com
Great Service
Don Kelly is the best service manager in the business-- He takes a personal interest in getting everything done in the most effective way. I am completely satisfied with my service relationship with Moore Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Clarence and thanks for the great feedback! We're very happy that Don was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Excellent on time service
Service is always is always on time and done well and honestly. You need to do a better job at convincing the public that the dealership service is no more expensive than other service areas.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, it's our pleasure to provide efficient and top quality service, and we're pleased to hear that your experience reflected this dedication! We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Kind regards, Joe Moore Owner joe.moore@moorecadillac.com
Great Sales person, Morgan McDonough
I called, Moore Cadillac and was lucky enough to be connected to Morgan. I told her what I wanted and the next day, my wife and I were driving the exact car we wanted. All the personnel I met at this dealership, were professional and helpful in our search. Need a Cadillac, go see Morgan at Moore Cadillac of Chantilly
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words to Morgan as well. We appreciate the recommendation, and let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
satisfied Customer
Usually I take my time searching and getting all the information before making a decision where I will be making a big purchase. The folks at Moore made it so easy to the point I made the decision the same day. Actually I was going to compare colors and features and the various packages/options that come with the car but I found myself making the decision on the spot. And I really liked it and never regret it. I liked the knowledge the cooperation and the NO PRESSURE approach they exhibited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ed, it was a pleasure to read about your recent experience with our dealership. Our team will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your kind words. I hope that you are enjoying your new car! We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
retired
David, and his staff treated me as if i was a VIP on my arrival......my team member was Toni M. Thank all of your staff, great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harry, we appreciate your kind words. We feel our service department is one of the things that makes Moore Cadillac special. It's great to know that David, Joe and the rest of the service staff provided you with the high level of customer service that you deserve. They will be thrilled to hear your compliments. We appreciate your business. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Great Service by Professionals
Melissa Robinson is my Service Advisor and she is very helpful in answering any questions that I have and gets my car serviced and any problems corrected as scheduled. I appreciate her sometimes going the "extra mile" to see that my car is serviced completely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Allan, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pass along your kind remarks to Melissa as well. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com