Reviews
Thank you, Rowland.
Rowland was the best. He went over and beyond in helping me purchase a vehicle. The entire experience was amazing. I’m glad I came to Arnie Bauer. Thank you, Rowland!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Nicolette! We're thrilled to hear about your amazing experience at Arnie Bauer, especially with Rowland's exceptional assistance. We appreciate your kind words, and we're here to assist you with any further needs you may have. Enjoy your new vehicle and safe travels!
Ask for Rowland
Rowland helped me to get through the deal that i was looking for. Yes initially there were some hiccups in negotiations but Rowland really fought for me to get me the best car with a best deal possible. I travelled an hour to get the deal. Awesome job Rowland, i am really happy with my car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Hardik, Thank you for your wonderful feedback! We're thrilled that Rowland could assist you in securing the best deal possible. We appreciate your kind words and are delighted that you are happy with your new car. If you need anything else, please don't hesitate to reach out. We look forward to serving you again soon.
A. B. Family
Honest, Knowledgeable, Informative. I already had my mind made up on the vehicle I wanted before I walked in the door. But to find a "knowledgeable" sale associate that could actually explain all the high tech gadgetry in todays vehicles and make you feel comfortable was quite a surprise. I was more than happy with the "no pressure" deal we worked out and when you leave you don't feel like just another customer, your part of the family! Thanks Roland and Alyssa too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bill, Thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with our team, especially Roland and Alyssa. It's wonderful to know that they provided you with honest, knowledgeable, and informative assistance, making your car-buying experience a pleasant one. We strive to create a welcoming and pressure-free environment for our customers, and your feedback reaffirms that commitment. Welcome to our automotive family, we're here to assist you with anything you may need in the future. Enjoy your new vehicle! Best Regards, Your Arnie Bauer Buick GMC Cadillac Team
Great Job Rowland Laird
Yes yes I love my car thanks to Rowland Laird Thank you very much Rowland , I would most definitely recommend you to buy an car from Arnie Bauer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Renita, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your car and had a great experience with Rowland Laird. Your recommendation means a lot to us, and we appreciate your trust in Arnie Bauer. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your car! Safe travels, Your Arnie Bauer Buick GMC Cadillac Team
ROWLAND the Spectacular!
Excellent. I had the opportunity to work with Rowland. He took mental notes of everything I needed in a SUV and in less than 2 hours I was driving away in my dream truck. He was very knowledgeable about the features and even let me know about the courtesy car washes. Rowland ensured that I was satisfied and was willing to answer every question. He is a great asset to the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Sharaan, Thank you for the fantastic review! We're thrilled to hear about your excellent experience with Rowland at Arnie Bauer Buick GMC Cadillac. It's wonderful to know that Rowland was able to quickly understand your needs and get you behind the wheel of your dream truck in no time. We take pride in our knowledgeable and attentive team members like Rowland, and your feedback reaffirms our commitment to delivering exceptional service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride, and we look forward to serving you again! Best Regards, The Arnie Bauer Buick GMC Cadillac Team
Wonderful
Rowland was amazing!! He really helped me pick out a car that works best for me. I was hesitant at first but we took the car for a test drive and it was so much fun! He kept cracking joke, we listened to music, and before I knew it I was no longer worried about driving a truck! Great sales associate and easy on the eyes! Highly recommend you go check him out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Mel, Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience with Rowland. It sounds like he made your car-buying journey not only enjoyable but also memorable. We appreciate your recommendation and hope you're enjoying your new car. If you ever need anything in the future, please don't hesitate to reach out. Safe and happy driving! Best Regards, The Arnie Bauer Buick GMC Cadillac Team
Safe and respected
My salesman was Roland he communicated greatly took his time with my family make sure we understand what the car did my wife loved him it was a pleasure working with someone honest and knowledgeable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Chambers, Thank you for choosing Arnie Bauer Buick GMC Cadillac for your car purchase. We are thrilled to hear that Roland provided excellent customer service and made sure you and your family understood all the features of the vehicle. We appreciate your positive feedback and hope to assist you again in the future. Best Regards, The Arnie Bauer Buick GMC Cadillac Team
Ask for Rowland Laird
I arrived at the dealership and was greeted by Rowland Laird. I was unsure which vehicle I wanted. After showing me all my options, I had to think on it overnight so I told him I would return the next day. Little did I know, the next day was his off day but that did not stop him. He came in on his off day to make sure I was comfortably and satisfied with my selection. I would 100% recommendations him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kimberly, Thank you so much for your kind words and for sharing your experience with Rowland Laird! It's wonderful to hear that Rowland went above and beyond to assist you, even on his day off. We're happy to hear that Rowland could help you find the right vehicle and ensure your comfort and satisfaction throughout the process. Your recommendation means the world to us, and we'll make sure to pass on your praise to Rowland. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again whenever you need assistance. Safe travels in your new vehicle! Best Regards, Your Arnie Bauer Buick GMC Cadillac Team
Sam was a great salesman.
Sam was a great salesman. He helped us find the perfect car and got a great deal. He was very helpful when challenges came up. He was quick and efficient in his selling process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
There no help at all, it like buying car off the street ,
There no help at all, it like buying car off the street , they suck don’t buy from them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tyrell, I am sorry we could not come to a resolution. Our service advisor Adam did provide you a quote earlier this summer in regard to AC concerns. In the event that there is something else I can assist you with, please let me know. Jessica at 708-720-7363