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Arnie Bauer Buick GMC of Matteson

(2,314 reviews)
Visit Arnie Bauer Buick GMC of Matteson
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–7:00pm
Tuesday 8:00am–9:00pm 7:00am–7:00pm
Wednesday 8:00am–9:00pm 7:00am–7:00pm
Thursday 8:00am–9:00pm 7:00am–7:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 856-8912 (866) 856-8912
Used (866) 828-2547 (866) 828-2547
Service (708) 856-8858 (708) 856-8858

Reviews

(2,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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As always friendly, and efficient Always clean, and

As always friendly, and efficient Always clean, and always leave with a clean car Inside and out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dealer response

Hello, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

Friendly quick service as always!

Friendly quick service as always! The only place I'll take my cars for service! Always helpful, they do a wonderful job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dealer response

Hello, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

My car is only a week old.

My car is only a week old. Ended up with a flat tire from a nail . I called and they were able to replace the tire right away,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service!

Great customer service! Great customer service and welcoming environment Vince was very very helpful and nice guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

I arrived 25 minutes early, they started on my truck

I arrived 25 minutes early, they started on my truck immediately. Bill kept me updated on their progress. Very Professional service, cleaned my vehicle, and a nice cold bottle of water in my cup holder🤗🤗🤗

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words about Bill. We appreciate your thoughtful comments and positive feedback. Your satisfaction is important to us, and we're glad we could meet your expectations. We look forward to serving you again in the future.

Excellent service and staff We were given all

Excellent service and staff We were given all information to make a good decision about our lease Very efficient and prompt service, thank you !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

Informative, professional, and pleasant Dave and Kathy

Informative, professional, and pleasant Dave and Kathy were very helpful and able to answer all of my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

Great Service Visit

Great job, not costly. Service department and manager kept me informed as to what was happening. Enjoyed coffee and the TV informed me of things that may be needed in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Roy, We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

Fantastic Service

Exemplary customer service displayed from everyone involved. Service advisor and cashiers catered to my service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Keith, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

Better than your car dealer!

It's the only place I go to purchase a car or for service. My husband and I are very happy with our new vehicles and the customer service that was provided. I recently got an oil change and was skeptical in the beginning but was reassured by the gentleman taking care of me in that department. I wish I remembered his name. Nonetheless, we truly appreciate you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tiffany, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!