Reviews
Excellent service experience.
As always, an excellent service experience. A great waiting area with fantastic amenities (TV food, drink, etc.) and an efficient, friendly and knowledgeable staff that always makes you feel welcomed and important.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great all the way around.
Arrowhead Lexus worked with me having negative equity on my financed IS 250 to get me into a GS 350 F-Sport Lease. Everyone was very professional, yet personable on the sales side.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Lexus Team!
I was just on Lexus website and thinking about getting an SUV, left my number and was contacted right away by Angelo to come in. He gave excellent customer service, took the time to explain every detail about the new vehicle I was purchasing. The whole Lexus staff was very courteous and friendly. This was one of the best service I had when looking for a vehicle, there was no sales pressure and I was able to take my time and make the right selection and I just love my new RX 350.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Recommend
I worked with Fran Oliveraz on the sales side and Chan Hoang on the finance side. I was impressed with both. Chan worked with me having negative equity on my financed IS 250 to get me into a GS 350 F-Sport Lease. Fran was very professional, yet personable on the sales side. I would recommend both and the dealership overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our third car from Arrowhead Lexus
Tom Salem was great. He was extremely professional and went through all the options within our car. Being in the customer service business for over 20 years, I thoroughly enjoyed the process of buying our third car from Arrowhead Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyable Purchase
I highly recommend this dealership. I've bought many, many cars over the years, and this was probably the best experience overall I've ever had doing that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a great Experience!
This will be the third Lexus I have purchased through Dave at Arrowhead Lexus. They are second to none when it comes to taking care of their customers. Lexus Quality????? I have owned Lexus for 12+ years now. The quality and dependability is outstanding. Total of 250,000 miles with no problems with any of the vehicles. 160K on my first RX 300 never one problem other than routine maintenance. 80K on the second, never one problem and it still drives like new. I traded the old RX with 26K for a new RX. Both cars are a dream to drive. I drive about 20-25K per year. Excellent Vehicles!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and Professional
Everyone at Arrowhead Lexus is very friendly and professional. I give them 5 star and will refer them to my friends. The car runs perfectly. I am happy with the price too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
An outstanding dealership!
All around an outstanding dealership!Let me tell you about by Arrowhead Lexus experience. My husband bought a Lexus from a friend and took it to Arrowhead Lexus to be serviced. Tom Sippel was his Service Adviser. My husband was so impressed with Tom and the Service Department that he suggested I visit the dealership and look for a car. This is after my husband's history of driving 4 Mercedes through the years. Tom referred us to Karen, a Sales Consultant, who was extremely helpful and guided me in finding the perfect car for me. The Finance Manager, John , was very cooperative and easy to work with. My husband and I are looking forward to many years of a good business relationship with Arrowhead Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Could not be better
Always willing to go the extra mile and often Scott will discuss options that I had not considered. Tom always finds a time slot even when the service department is very busy. Tom is there from early in the morning to later in the evening making sure customers have timely service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair