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Arrowhead Lexus

(110 reviews)
Visit Arrowhead Lexus
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday 11:00am–5:00pm Closed
New (866) 995-6496 (866) 995-6496
Used (866) 430-5648 (866) 430-5648
Service (877) 636-6508 (877) 636-6508

Inventory

See all 56 vehicles from this dealership.

Incentives

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About our dealership

Arrowhead Lexus prides itself on providing a world class experience from our award-winning staff to our stunning state of the art facility. Our focus on customer satisfaction has earned us the "Elite of Lexus" award and Arizona Foothills Best of Our Valley. This honor is a result of complete customer satisfaction and we continue to grow as a result of referrals and repeat customers. Come see us today!
We share the thrill our customers get from owning and driving a Lexus

Service center

Phone number (877) 636-6508

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My car buyer experience was very easy and I belive

My car buyer experience was very easy and I belive Murtada Jabardi was very professional, honest and courteous. Murtada went above and beyond to assist and i would definitely recommend friends/family to consider working with him for their next vehicle purchase.

My car buyer experience was very easy and I belive

My car buyer experience was very easy and I belive Murtada Jabardi was very professional, honest and courteous. Murtada went above and beyond to assist and i would definitely recommend friends/family to consider working with him for their next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I am an old man and I did buy a few cars in my life.

I am an old man and I did buy a few cars in my life. Arrowhead Lexus are high above the rest as far as customer service and sales are concerned. I delt with Mr Ali Zaidi. He is an absolute gentleman, offering a way to sell and guide you as we should expect to receive with any dealer. He drove me through the usual process of car sales, but with a high level of respect, communication and making sure we were always in the same understanding. This is what customer service is all about, unfortunately, not found very often. Thank you Sir for being so professional and so gentleman. The experience was a pleasure, where trust was shared.

I am an old man and I did buy a few cars in my life.

I am an old man and I did buy a few cars in my life. Arrowhead Lexus are high above the rest as far as customer service and sales are concerned. I delt with Mr Ali Zaidi. He is an absolute gentleman, offering a way to sell and guide you as we should expect to receive with any dealer. He drove me through the usual process of car sales, but with a high level of respect, communication and making sure we were always in the same understanding. This is what customer service is all about, unfortunately, not found very often. Thank you Sir for being so professional and so gentleman. The experience was a pleasure, where trust was shared.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Absolutely the worst dealership ever.

Absolutely the worst dealership ever. I called in ahead of time to test drive a vehicle that they had in stock. I spoke with Navene, might not be spelled correctly. She told me somebody else was coming to see the vehicle earlier than me and that she couldn’t promise that it would still be available, I said no problem, and that I could only get there at a certain time. She calls me a couple of hours later and tells me that the deal fell through and if I wanted to see it then I could come right now. So I got ready and went down there to test drive it. I drive all the way down there, 30 minutes away from where I live. We get there and have to wait an additional 25 minutes because she’s helping somebody else, no problem. She ends up sending somebody else to help us and this person makes us wait another 15 minutes before telling us that the vehicle that we are there to see is actually already in the process of being purchased. I had told her what Navene told me, and all she could tell me was “yeah, I believe that’s what Navene thought was happening.” They absolutely do not value anybody’s time, and they are desperate to make a deal. So if they even feel like somebody is not going to buy the car they are looking at, they are already calling other people that are interested right away without even waiting to see what’s actually happening. One of the worst experiences with the dealership ever, and if I ever decide to buy Lexus, it will NOT be from them. Stay AWAY!

Absolutely the worst dealership ever.

Absolutely the worst dealership ever. I called in ahead of time to test drive a vehicle that they had in stock. I spoke with Navene, might not be spelled correctly. She told me somebody else was coming to see the vehicle earlier than me and that she couldn’t promise that it would still be available, I said no problem, and that I could only get there at a certain time. She calls me a couple of hours later and tells me that the deal fell through and if I wanted to see it then I could come right now. So I got ready and went down there to test drive it. I drive all the way down there, 30 minutes away from where I live. We get there and have to wait an additional 25 minutes because she’s helping somebody else, no problem. She ends up sending somebody else to help us and this person makes us wait another 15 minutes before telling us that the vehicle that we are there to see is actually already in the process of being purchased. I had told her what Navene told me, and all she could tell me was “yeah, I believe that’s what Navene thought was happening.” They absolutely do not value anybody’s time, and they are desperate to make a deal. So if they even feel like somebody is not going to buy the car they are looking at, they are already calling other people that are interested right away without even waiting to see what’s actually happening. One of the worst experiences with the dealership ever, and if I ever decide to buy Lexus, it will NOT be from them. Stay AWAY!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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From start to finish our experience at Arrowhead Lexus

From start to finish our experience at Arrowhead Lexus was cordial, thorough and fair. We were not rushed and every question was answered. Robert Plumley, a personable young man, was considerate and accommodated our timeline, our priorities with pricing and car pick up arrangements.

From start to finish our experience at Arrowhead Lexus

From start to finish our experience at Arrowhead Lexus was cordial, thorough and fair. We were not rushed and every question was answered. Robert Plumley, a personable young man, was considerate and accommodated our timeline, our priorities with pricing and car pick up arrangements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Other than the usual cloak-and-dagger part of every

Other than the usual cloak-and-dagger part of every dealership that I hate dealing with in trying to bargain for a trade-in and figure out a price. The dealership was great as was the salesman.

Other than the usual cloak-and-dagger part of every

Other than the usual cloak-and-dagger part of every dealership that I hate dealing with in trying to bargain for a trade-in and figure out a price. The dealership was great as was the salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Arrowhead Lexus has been very disappointing in our latest

Arrowhead Lexus has been very disappointing in our latest purchase from them. They could get the car we wanted, but the way this purchase has gone is inexcusable. They located a new Lexus matching our wish list in California and said it would be ready for us to test drive by February 27. We made the deal and put down a $3000 deposit. The car didn’t arrive until late on the 28th because the transport vehicle broke down in Tucson. On February 29, my wife test drives the new car and signs all the paperwork. She did have a check to pay in full, but noticed the VIN was different. After questioning this, she was told it had the same features we wanted and VINs are generic and can change when it goes to a different state. She knew that wasn’t accurate. After searching the VIN, we discovered the car came from Colorado, not California. They are not being honest with us. The Lexus tow package hitch we wanted was to be installed at the dealership and they were going to deliver the car to us by 3pm on the next day. Yep, you guessed it, no car and no phone call to advise us about any issues. When my wife called to find out what went wrong, the sales manager, David Robinson, said he wasn’t familiar with the car we purchased and would check it out and call back in a few minutes. Again, you guessed it, after more than two hours no call from him. Our salesperson was off that day, but did call us back later. He advised the installation of the hitch was delayed due to a defective bolt and they were getting one from Budget. She told him she only wanted Lexus products and he assured her it would be. My wife went directly to the dealership the next day, March 7, and expressed her concerns. Our salesperson showed her the new hitch in a Lexus box and said it would be installed by U-Haul. After she expressed her concerns about it being installed by an outside company, he said it was because U-Haul installs more hitches daily than their service department and trusted them more when it comes to the installation. He said our car would be ready by 5pm that day. She told him we would pick it up on the following day as to give them plenty of time for the installation. You guessed it, the following day at 4pm we went to pick up our new car and it wasn’t ready. The car was still at the U-Haul on a rack and wouldn’t be ready for several hours. Now they say it will be ready by tomorrow. So many different excuses and/or misrepresentations. Bottom line is, the Arrowhead dealership has gone downhill since we purchased our previous Lexus from them. We hope we can pick up our new car tomorrow and everything has been completed as we requested. 3/9/24 You guessed, the new Lexus is not ready. We received the phone call advising us about the issues U-Haul had and the resolve. You would think someone with Arrowhead Lexus would have known exactly what was needed to install a tow hitch package. I'm not bad mouthing Lexus vehicles....they have a fantastic vehicle. This is totally on Arrowhead Lexus. The new delivery date is now Monday around 4 pm. Wish me luck. 3/11/24 - You guessed it, still not ready. My Lexus salesman advised me that he would check with U-Haul and call me back within 45 minutes. Shocking, he never called back. I went to Arrowhead Lexus and spoke to the GM, Anthony Lewis, about the issues I’m having. Anthony advised he would check into it and call me back within 24 hours. I will be calling Lexus Corporate tomorrow. 3/12/24 - You guessed it. Still no delivery of my new Lexus. Lexus Corporate is involved now. 3/28/24 - I have my new Lexus with the tow hitch package. After contacting the GM, Anthony Lewis, things started going in the right direction. He couldn’t do everything for me but he communicated the issues he had ran into and was being truthful with me. He was very apologetic and was trying to make things right. Bad things do happen, it is how he responded that made this end well. Anthony Lewis made a difference and I appreciate his efforts.

Arrowhead Lexus has been very disappointing in our latest

Arrowhead Lexus has been very disappointing in our latest purchase from them. They could get the car we wanted, but the way this purchase has gone is inexcusable. They located a new Lexus matching our wish list in California and said it would be ready for us to test drive by February 27. We made the deal and put down a $3000 deposit. The car didn’t arrive until late on the 28th because the transport vehicle broke down in Tucson. On February 29, my wife test drives the new car and signs all the paperwork. She did have a check to pay in full, but noticed the VIN was different. After questioning this, she was told it had the same features we wanted and VINs are generic and can change when it goes to a different state. She knew that wasn’t accurate. After searching the VIN, we discovered the car came from Colorado, not California. They are not being honest with us. The Lexus tow package hitch we wanted was to be installed at the dealership and they were going to deliver the car to us by 3pm on the next day. Yep, you guessed it, no car and no phone call to advise us about any issues. When my wife called to find out what went wrong, the sales manager, David Robinson, said he wasn’t familiar with the car we purchased and would check it out and call back in a few minutes. Again, you guessed it, after more than two hours no call from him. Our salesperson was off that day, but did call us back later. He advised the installation of the hitch was delayed due to a defective bolt and they were getting one from Budget. She told him she only wanted Lexus products and he assured her it would be. My wife went directly to the dealership the next day, March 7, and expressed her concerns. Our salesperson showed her the new hitch in a Lexus box and said it would be installed by U-Haul. After she expressed her concerns about it being installed by an outside company, he said it was because U-Haul installs more hitches daily than their service department and trusted them more when it comes to the installation. He said our car would be ready by 5pm that day. She told him we would pick it up on the following day as to give them plenty of time for the installation. You guessed it, the following day at 4pm we went to pick up our new car and it wasn’t ready. The car was still at the U-Haul on a rack and wouldn’t be ready for several hours. Now they say it will be ready by tomorrow. So many different excuses and/or misrepresentations. Bottom line is, the Arrowhead dealership has gone downhill since we purchased our previous Lexus from them. We hope we can pick up our new car tomorrow and everything has been completed as we requested. 3/9/24 You guessed, the new Lexus is not ready. We received the phone call advising us about the issues U-Haul had and the resolve. You would think someone with Arrowhead Lexus would have known exactly what was needed to install a tow hitch package. I'm not bad mouthing Lexus vehicles....they have a fantastic vehicle. This is totally on Arrowhead Lexus. The new delivery date is now Monday around 4 pm. Wish me luck. 3/11/24 - You guessed it, still not ready. My Lexus salesman advised me that he would check with U-Haul and call me back within 45 minutes. Shocking, he never called back. I went to Arrowhead Lexus and spoke to the GM, Anthony Lewis, about the issues I’m having. Anthony advised he would check into it and call me back within 24 hours. I will be calling Lexus Corporate tomorrow. 3/12/24 - You guessed it. Still no delivery of my new Lexus. Lexus Corporate is involved now. 3/28/24 - I have my new Lexus with the tow hitch package. After contacting the GM, Anthony Lewis, things started going in the right direction. He couldn’t do everything for me but he communicated the issues he had ran into and was being truthful with me. He was very apologetic and was trying to make things right. Bad things do happen, it is how he responded that made this end well. Anthony Lewis made a difference and I appreciate his efforts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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I purchased an NX 250 two weeks back and have given a 3

I purchased an NX 250 two weeks back and have given a 3 star review for the following reasons. The GM Anthony Lewis gets a 5 star. He was a good listener, understood our concerns and worked hard to find a solution. He was instrumental in us keeping the car and showed exceptional leadership qualities. The Team Manager Ty gets a 1 star as he was belligerent, unwilling to listen (he heard but did not listen) to our predicament and acted like a bully, Instead of seeking a solution his attitude was my way or the highway. A night a day behavior from his GM. The sales person Kenneth was helpful and tried very hard to meet our needs. Unfortunately he misspoke about some of the features the car had which it did not. This is what caused the problem as we were very specific about the safety features we needed and were told the car had them...it did not. Which is why he is rated as a 3 star. The fact that Anthony Lewis truly tried to reach a solution palatable to both sides is why I recommend the dealership.

I purchased an NX 250 two weeks back and have given a 3

I purchased an NX 250 two weeks back and have given a 3 star review for the following reasons. The GM Anthony Lewis gets a 5 star. He was a good listener, understood our concerns and worked hard to find a solution. He was instrumental in us keeping the car and showed exceptional leadership qualities. The Team Manager Ty gets a 1 star as he was belligerent, unwilling to listen (he heard but did not listen) to our predicament and acted like a bully, Instead of seeking a solution his attitude was my way or the highway. A night a day behavior from his GM. The sales person Kenneth was helpful and tried very hard to meet our needs. Unfortunately he misspoke about some of the features the car had which it did not. This is what caused the problem as we were very specific about the safety features we needed and were told the car had them...it did not. Which is why he is rated as a 3 star. The fact that Anthony Lewis truly tried to reach a solution palatable to both sides is why I recommend the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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Just completed my first maintenance for my for my Lexus

Just completed my first maintenance for my for my Lexus NX 300. Thank you all again. Thank you Ali for selling me an amazing vehicle, and thank you Chris for helping me with service today. Seriously if you’re in the market for a new vehicle, please go to Lexus Of Arrowhead and as for Ali Zaidi, you will not be disappointed.

Just completed my first maintenance for my for my Lexus

Just completed my first maintenance for my for my Lexus NX 300. Thank you all again. Thank you Ali for selling me an amazing vehicle, and thank you Chris for helping me with service today. Seriously if you’re in the market for a new vehicle, please go to Lexus Of Arrowhead and as for Ali Zaidi, you will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Theis did a great job.

Theis did a great job. There was No pressure and it couldn’t be more pleased.

Theis did a great job.

Theis did a great job. There was No pressure and it couldn’t be more pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fran understood our needs, was honest and communicated as

Fran understood our needs, was honest and communicated as promised. She was very responsive to our questions and followed up with us.

Fran understood our needs, was honest and communicated as

Fran understood our needs, was honest and communicated as promised. She was very responsive to our questions and followed up with us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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