Bergstrom GM of Neenah

Great job explaining all the new features on our new vehicle. We love our new Buick!

Calling a dealership can be challenging because you need to be precise on your description of your vehicle problems so your service writer will understand including what day and times are available. Well on Monday I called to schedule my sons vehicle who’s coming from Milwaukee. But with your service writer Zaida Vaughan Was truly helpful and very knowledgeable on setting a time and day for my son to get his vehicle in to fix the problems on his vehicle. For me it’s extremely important to go through all the options of days and time without repeating or not fully understanding, but Zaida was in control and super helpful. Great job Zaida & great job Bergstroms Neenah for having an excellent team and hiring great employees like Zaida. Thank you Bergstrom.

Michael McPeak was my salesman at Bergstroms in Neenah. He was very professional and what really made me comfortable was his sense of humor. He asked me what I was looking for, I told him what my main issues were and he made sure I was getting what I wanted. I bought a Terrain and he took the time to fully explain the mechanics inside the car. I will certainly recommend Michael to my family and friends.

Terrible experience with the salesman here. Nothing but condescending and typical brute force car salesmanship. Standing over me, pressuring me to make a decision, saying the car won’t be there in the afternoon. He didn’t care a bit about the customer. Absolutely awful feeling being in his presence. Needless to say I walked away without buying the car and went to a different dealer to buy it instead. Just shameful. Will never look at that dealer again.

Good evening Tim I am writing to share our experience recently with Bergstrom of Neenah and your Audi shop in Appleton. My son 18 bought his 1st car from your Neenah store on Friday June 23. A 2013 Audi A5 $20,000 ish with $5000 cash down. Tyler Terry has been absolutely amazing- and trying to help all he can . 7pm on Friday the day he bought it…. The check engine light come on - he parks the car for the weekend and calls the store on Monday…. They get it in - say they can not fix it that it needs to to the Audi shop in Appleton…. They look at it on Wednesday June 28. They give him a list of everything that is wrong and tell him they can not get it in till July 11th to fix it… So we take it in on July 11- and here we are today August 9…. Still no car- my son has a full time job- we make it work with out a car till July 19 when they give me a rental… he can’t drive it because he is not 21… so now he has my car…. The car was supposed to be done last week… no go On Friday August 4- I was told it was not done- could not get the timing correctly, that it take 2 guys to do it and they don’t have the time and this car is not the high priority…. Not sure why it is not a priority- they have had it for a month, I am using one of your few rentals - I would think you want to get it out but I am not a mechanic. That brings us to today…. I have called 4 time left messages asked to talk to any human…. And I have been put on radio silence. At this point we are all so frustrated- this is supposed to be an exciting time for my son- he saved and bought the car he loved, and now at this point why would he even want it - he had for all of maybe 4 days he could drive it - Over all crap experience. Long story short - he would really like his car back and obviously fixed correctly- clearly this car should have never passed your guaranteed inspection …. (And yes I know that we are not footing this bill to fix it but I have heard the rumblings of how much Appleton is charging Neenah …. So is that why it is not done… isn’t this one company) Thank you for your time and the opportunity to share my experience- PART2 August 17th -Well given I have not gotten any sort of response… the story continues- Car was returned to us on Tuesday August 14 Today August 17 Check Engine light comes on again …. Told we have to bring it in again to get checked… Which I totally understand but we’re not gonna go another month and a half without a car. The last bill, which we did not have to pay for I recognize was over $12,000. At what point do you guys make this right and just buy the car back and give him his money back? I know I’m not gonna get a response, but at least I can have documentation for the Better Business Bureau. Hope to hear from somebody who will actually talk to me and give me answers or attempt to make this right other than telling me to be patient. I think we have succeeded that PART 3 Now it is the fuel pump system - they offer to buy the car back -Not without 1st trying to sell in a more expensive car with a longer loan- and somewhere in their math the $5000 cash he paid is gone in the new numbers- August 22 we got his cash back- but the bank has not gotten theirs-

Extremely pleased with repairs to my car!! First of all, the work was completed in less time than I was told, and bill came in less than I expected. The work was exemplary and getting in the car I felt the same as I did 5 years ago when I bought it. Did not expect the detailing. Trish was so cordial and very helpful in arranging shuttle service. Hats off to Kevin Willey. He was so personable that I felt at ease from the first moment I got in his car. I'm still grinning from our short conversation!!

Knowledgeable and friendly sales staff! I’m a 98 year old fellow and the he treated me with respect. I appreciated that- because he put me in the comfort zone. Thank you for doing that!

We have purchased several vehicles from Bergstrom and always receive the best care. Recently had a vehicle serviced with top notch care. Highly recommend Bergstrom Automotive!

Service is awesome! I never have a problem getting service when it works for me.

Customer care with the Neenah dealership was untrustworthy The Green Bay dealership was too notch!