Auto Express

Just bought a truck a couple weeks ago with the deal they would replace the tires on it with comparable tires. It had oversized 295 70 18 on it, I called to schedule having them installed and was told I would need to leave the truck for 4 hours while they take it elsewhere since they sold off their tire machine, or I could come pick the tires up and take them else to be installed at their expense. All sounds good right? Till I drove the 45 mins to pick the tires up and they were cheap off brand stock 270 size tires. I said those were not acceptable and was not what was discussed. I was told they would just cut me a check for new tire value, 150$ to have them mounted and balanced and an extra 50$ for my wasted fuel driving to them. I got half way home and opened up the envelope with the check and it was for 831$. Cheapest I could get decent tires for this gmc sure 2500 were 332$ each, clearly the math leaves me screwed. Called and asked if they could atleast cover the tires and I would cover the labor and eat my wasted fuel. Employee said owner was not willing to work with me on the issue. Great way to close down your business, screw the customers who are purchasing the last of your vehicles.

WOULD NOT RECOMMEND! Dirty car, they did not even bother to take the garbage after the previous owner, waiting for a tile takes a lot time.

I was recommended to come here from friends who had bought multiple vehicles here. This dealership seems to have a pretty good reputation in the area. My wife and I had high expectations but were not happy with the lackluster service from Rob (Elam? Can't remember his last name for certain). He was condescending at times and seemed very shifty. As a man, i have learned to trust my wife's instincts. We asked questions about an F150 we were interested in and he rarely looked us in the eyes (typical when someone is lying to you). The truck we were looking at had a weird wobble. Rib said they could put nee tires on to see if the wobble would go away....well the notes actually said that the mechanics already put new tires on AND new rotors. Plus I checked out the tires when we test drove the truck and they were brand new. I noticed a good amount of the vehicles on the lot had been sitting there for a long time. One truck we checked out had been on the lot for 10 months! When Rob told us that under no conditions were the deals negotiable, we walked out. In sales, EVERYTHING is negotiable. Maybe this is why there's vehicles sitting for 10+ months? We felt disrespected and lied to by Rob. We ended up driving 4 hours to Michigan to get a similar F150 that was $800 cheaper with 15,000 less miles and Ford Gold Certified with an extended warranty. From my experience, there's some shady business practices going on at Auto Express. Maybe not by everyone, but definitely Rob. 👎

Would leave a 0 or negative if I could. Just a terrible experience. Communicated with salesman Rob on Thursday 12/12, Friday 12/13, Saturday 12/14, Monday 12/16, Tuesday 12/17, Thursday 12/19 and today, 12/20. It was very clear that I was going to make the 5 hour trip to pick up the vehicle I was interested in on 12/20. Credit app was filled out and approved. Rob had family stuff and had to leave at 2 pm. We left Madison, WI at 6:00 am on 12/20, as discussed with Rob to accommodate his schedule. We reached Chicago at approx 9 am and I texted him to let him know we would be on time. Rob called to inform us that the truck had sold on Wednesday. Just makes me so mad typing this again. We had texted on Thursday and the incompetent Rob never thought to look or even get the truck ready. Rob should be relieved of his job over this incompetence. Do not trust him. He is the prototypical used car salesmen. Do not do business with this dealer.

Bought a truck didn’t send out title for 30 days. Paperwork was incorrect title could not be transferred plate could not be transferred. Lost use of truck for two weeks and they send me $250. Rental truck costs $314 a week. Never again

Bad! They said no credit check and then checked my credit. Then did not approve my credit!

Stopped in to look at a Bronco, I was greeted at the front desk, spoke to a Craig and he was able to get to set up on a test drive! He was very knowledgeable and answered all my questions, the process is very streamlined and took a total of 2 hours! I will definitely be back for my next vehicle purchase!

I spoke with Armon over the phone and he answered all vehicle and financing questions I had and was pleasant to deal with. Hopefully I can purchase a vehicle from you in the near future!

Very nice vehicle I purchased and the staff had great communication though out the process

We have bought two different cars from this establishment, and they not only have made it easy, but they were also friendly and accommodating. We spoke on the phone w/Craig who answered all of my questions and Alex who stayed late just to make sure our needs were completely satisfied. Thank you so much! Highly recommend this business.