Sears Imported Autos

Sue was great to work with she was kind, personable and accommodating. My husband and I didn't experience the same quality of customer service with Jason. He seemed frustrated when we were asking clarifying questions and was temperamental.. Other than that, we really enjoyed the rest of our experience.

Our second vehicle from Sears Imports. John is great and we enjoy working with the entire team.

They Stand behind their workwhen there is a problem. Communicate clearly, respectfully, and courteously. we appreciate you Bill.

Boris was attentive and fit us in on a busy Saturday. He was responsive to our questions, even after hours. Very pleased with how he took care of us on our purchase.

The sales team at Sears Imports is the best, and truly reflective of the Mercedes brand. My sales professional --Sue Brink -- worked tirelessly to make sure I got the vehicle I wanted -- which was no easy feat in the midst of the current chip/supply chain issues. She stayed in touch with me over the span of 8+ months to keep me informed. When the day came to take delivery, she was thoroughly prepared and it was swift and easy. I give them 5 gold stars and am delighted to recommend Sue Brink and Sears Imports to anyone looking for a great car-buying experience!

I was skeptical of how I would be treated at a Mercedes/ high end car dealership when I wasn’t purchasing an overly expensive vehicle from them. I believe Boris listened to my requests for the items I had concerns about & the staff treated me the same whether I was purchasing a $20k car or a $100k car! I was very happy with my buying experience! I did the test drive & my purchase over 2 different lunch hours so I was happy at how considerate the staff was of my time. They were well prepared & did not make me wait/ waste my time! Very efficient! The only thing that I was surprised to see was the gas tank was only a 1/4 tank full when we drove off the lot, but was not a show stopper!

This is my second car i bought from this dealer. My first experience was great. That's why i came back for the second car. However, on my second experience wasn't good and I don't think i would ever come back to buy anymore car from this dealer. I know that all car dealers have been experiencing chip shortages, and i completely understand that. After 8 months waiting for my car, the car i ordered missing the 3 features, but i was ok with it. However, when i came to pick up my car, i didn't feel that i was welcomed or appreciated by the saler nor even a thank you. All the deals and $200 referrals which they promised at the beginning wasn't given when i came to pick up the car. $200 is nothing to me which i accepted to buy the car without it, but it clearly showed how a big car dealer didn't keep their words to the customer. Just because of that $200 you've just lost one of your customers. I know that you don't care about me right now because there are many people waiting for cars and you can sell it easily. Just remember that when everything comes back to normal and when you really need your customers. They are gone!

We are extremely happy with our experience at Sears Imported Autos. Sue was very knowledgeable and patient with us and took the time to help us find the right vehicle to fit our needs. The overall customer service and attention to detail has been amazing. This is the second vehicle that we have purchased from Sears in the last few weeks. We look forward to continuing to work with them in the future and are happy to be part of the Sears Imported Autos family! Kris & Paul Schaefer

The team at Sears was great to work with. Justin was very knowledgeable and very helpful. Sears Imports is the only place to buy a Mercedes.

John was straight to the point offered to help in anyway and he did just that. Drove my car off the lot the day I walked in without an appointment. Thanks! Jay