Sears Imported Autos

Sears repaired a pothole-caused wheel and tire disaster, but failed my high quality service test: they gave me the car before it was adequately checked out. They did make it somewhat easier to deal with this by retrieving the car from me, fixing it again (including a repair they knew was needed before they gave it to me originally, but didn't disclose), and then returning it to me.

1. advisor his name is scott told me some info on the phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info.. he snapped and told me "that is it, take your junk car some ware els" . he was not nice at it all. 2. an other scott tried to fix the problem and he offers free towing or will pay me for the towing that i paid.but i told hem to talk with his manger about the price and about what happened with scott .. 3. they did not answer me i called but they let me Waite 2 days then they changed there mind again about the towing . 4. i asked about his manger he gave me his name and his number his name read Williamson , i called him . he told me he will not pay me any thing and he has 80 costumers every day and he does not care if he lose one . 5. they never apologized about what they did .

I have had a mercedes for the last 5 years and I just bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling myself and I had asked them to mail me them 2 months ago and now asking for them to be faxed to me and they claim to have no problem doing this but I still don't have them to show my buyer. this is one of the simple things that should nt be this hard. The E550 will be serviced at maplewood. Sears is Ok but for most part but My other car being a Honda i get feel I get better service.

I purchased a used c280 elsewhere and took it to sears to have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world and 200 dollar oil changes at dealers and here I'm going to be driving in with another dealers plates on my car. What a fantastic experience! They fixed the major problem, found another small problem and fixed that. Two service reps talked with me for probably an hour over 2 days. I asked the cost of an oil change and he gave me that ($115 remember thats 8 1/2 qts of full synthetic) and then proceeded to give me the cost of flex A and flex B service ($250 and $495) and he wrote it down so I wouldn't forget. I get 3 years of $25 dollar oil changes where I bought the car but Sears has earned my business. Oh yeah-I got a deal on my 280 elsewhere and bought an extended warranty on it but when I add the cost of the car and warranty together its no longer much better than one of Sear's Certified used cars. Live and learn.

I walked in ready to purchase a new MB SLK. I was introduced to a sales person who took 3 phone calls in the first 15 minutes of working with me. After asking repeatedly, he failed to go into many details about the car's capabilities. He told me he "wasn't interested" in my trade-in (a 2year old loaded Accord in excellent condition) and suggested I try to "get rid of it and come back." -- I expect a higher level of customer service from a dealership representing a luxury brand.