Reviews
New Mercedes customer
Excellent from to start to finish! Nick got us into our second business lease, and I’m thoroughly enjoying my GLE. No worries, no problems, but I can’t wait to see what Nick and Sears have for us after this one!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
“ Excellent buying experience!! ” Purchased my 2nd...
“ Excellent buying experience!! ” Purchased my 2nd vehicle from Mercedes Dealership yesterday and very pleased with all of them. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely recommend buying from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is always a pleasure working with Justin. He is very...
It is always a pleasure working with Justin. He is very thorough and responsive. We look forward to working with Justin many times in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I love my new GLC 300 from Sears! We’ve had some painful...
I love my new GLC 300 from Sears! We’ve had some painful car purchases in the past from other dealers and John and the team at Sears took great care of us. Everything was handled very efficiently which was especially nice during these Covid times. We will definitely be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
Mike Bakeman was friendly, thorough, and extremely helpful. He made the entire process very easy and went over all the features with me. If you're looking for a car ask for Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sarah Britney was amazing! She made my buying experience...
Sarah Britney was amazing! She made my buying experience the easier I’ve ever had! I would recommend Sears and Sarah to anyone looking for a car! Thanks again!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Used Vehicle Experience
Sent an email asking if I could test drive a C300 with only 30-minute notice; Mike Bakeman responded within minutes and said that'd be fine. Got there, he was busy with another customer, but took the time to get me the keys and let me take a spin on my own. Loved the car; he was still with another customer, but explained the process, got me the financing application, and planned to come in the next day during his off-hours to complete purchase. Next day we met - Mike was upfront about previous accident on the C300 before I agreed on price, negotiated and got me a great offer on my trade-in. Financing was fast and didn't resort to high pressure tactics to agree to more warranties, etc. Upfront, showed options for warranty coverage, signed and was done inside of 10 minutes. I highly recommend Sears. The pricing on their site is on-par with NADA guidelines, and they offer fair trade values for your car. Every other dealer I went to inflated the value of their car by 3 to 4k, and low balled me on my trade-in by 1 to 1.5k. Do not waste time looking at other dealers for your Mercedes. Come to Sears and ask for Mike Bakeman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John was very very helpful and made the car buying...
John was very very helpful and made the car buying process very easy and stress free! If you need a car. John is the guy to see!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so happy with my new car! I called Sarah and let her...
I am so happy with my new car! I called Sarah and let her know what I was looking for. She had keys in hand when I arrived and I had a new car in 2 hours! Best service I’ve ever received at a dealership. Sarah made sure that everything was just right and stayed in contact to make sure I was happy with my purchase. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Customer Service
Great Dealership and amazing service from Eric Bugenhagen. Found an awesome deal and he made sure that I got taken care of right away. Would highly recommend for an affordable luxury vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car