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Burnsville Toyota

(653 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
New (855) 871-5319 (855) 871-5319
Used (833) 867-0805 (833) 867-0805
Service (855) 286-8375 (855) 286-8375

Reviews

(653 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burnsville Toyota from DealerRater.

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Terrible experience.

Terrible experience. A little over a week after purchase, the vehicle I had purchased had problems. Salesperson said "It wasn't that way when we sold it to you". No concern that the vehicle they just sold had issues. I brought it in to the service dept. They did the bare minimum. They said they couldn't diagnose any problems. They did not do any research, only looked for codes from the scanner. They said they did me a favor not charging me for looking at the vehicle. Thanks for not charging me for not doing any work. Burnsville Toyota and their service center really lived up to the bad reputation of the Used Car Salesman. I have taken it to my regular mechanic. They have pointed out somethings to me that show that the salesperson told me some things that were not true.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Phil. We appreciate your feedback regarding both the sales and service aspects at Burnsville Toyota. Your concerns about the service performed are particularly important to us, and I encourage you to reach out directly so I can better understand the specifics of your situation. I value your input and hope to regain your trust in the future. Sincerely, Dave Grosulak, Service Manager, dgrosulak@burnsvilletoyota.com

Highly recommend Burnsville Toyota for car sales and

Highly recommend Burnsville Toyota for car sales and their exceptional service department! Sean O’Driscoll does a phenomenal job in service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

I really appreciate the kind recommendation, Sarah. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

It was fast and didn't push me into something I didn't

It was fast and didn't push me into something I didn't want. Made the deal I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I appreciate you for letting others know about your experience, Eric! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Car wash pushed in sensor on right/front of car.

Car wash pushed in sensor on right/front of car. BT fixed it! Car back to normal working order. Isn't that what all customers want?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Roger! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Easy to make appointment online - all work requested was

Easy to make appointment online - all work requested was done - good communication with service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

I appreciate you for letting others know about your experience, Leroy! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Customer Service

The interaction I have had with all the service personnel at Burnsville Toyota over the years is the epitome of great customer service. All of them are so friendly, professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to write such great feedback, Rita. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Great service!

The friendliness of people there and the service. Everything was done thoroughly! The waiting area is comfortable and very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

To say thank you is not enough, Kelly! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Loved my experience at Burnsville Toyota

The sales rep Jason Ruhland was so helpful and knowledgeable. He sincerely took the time necessary to assist me in my buying options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reaching out, Susan! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Waiting for the car :-(

Luis continues to be very helpful. The biggest issue is the availability of the car I want (a RAV4 Hybrid). We are looking at an approximately eight month order time (!) And I have some concern that the order will not be fulfilled in even that length of time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

HI Susan, thank you for letting us know your concern. It has been a challenge during this nationwide vehicle inventory shortage! We appreciate your patience and we are working hard to fulfill your order.

Great Service

We worked with Reilly to purchase a used Honda Accord that we were interested to see. Reilly did a great job and we purchased the Accord.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com