Rairdon Subaru of Auburn

This is the third time I’ve been to this service department over the past few months as I catch up on deferred maintenance. Every time they’ve been great - on time, kept me apprised of progress, and helped me prioritize what needs to be done as I can afford it. Cameron & the rest of the staff have been exemplary with customer service.

They help me in the process and I’m not expected also approved my new experience EV car.

I highly recommend Rairdon’s Subaru for taking good care of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us.

Long story short, Rairdon's Subaru of Auburn has a very scammy finance team. They repeatedly pushed a $3,500 warranty and $1,500 windshield warranty. I told them I wasn't interested FIVE times before they let it go. They even had the audacity to say these were inexpensive ad ons (while wearing a three tiered diamond ring). They "required" a $795 LoJack subscription, even though this wasn't in the agreed upon purchase price or in any of the car's documentation. I debated purchasing from an online dealer like Carvana or CaMax, but ultimately decided I wanted to spend my money locally. This was a big mistake. Rairdon's Subaru of Auburn is the epitome of sleazy car sales scams.

Long story short, Rairdon's Subaru of Auburn has a very scammy finance team. They repeatedly pushed a $3,500 warranty and $1,500 windshield warranty. I told them I wasn't interested FIVE times before they let it go. They even had the audacity to say these were inexpensive ad ons (while wearing a three tiered diamond ring). They "required" a $795 LoJack subscription, even though this wasn't in the agreed upon purchase price or in any of the car's documentation. I debated purchasing from an online dealer like Carvana or CaMax, but ultimately decided I wanted to spend my money locally. This was a big mistake. Rairdon's Subaru of Auburn is the epitome of sleazy car sales scams.

Purchased a 2024 Certified Pre-Owned Forester 3/14/25 at Auburn Subaru. The experience with the salesman was very positive and informative since we were very challenged by the new technology. The last step in our purchase was particularly aversive when we met with the sales manager. Our salesman did an excellent job of explaining extended warrantees etc. but to then have this addressed again by an aggressive sales manager was so over the top. At one point I had to point out to her this process was becoming aversive and I was very close to walking away from our initial offerring. When a customer says no that's what it means!

I am an experienced car buyer; this would have been my 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program so it was a no-haggle deal...and it still went completely sideways with Rairdon Subaru of Auburn. The salesperson was nice enough, but when it got down to the finer points of dealer ad-ons and extra warranty/maintenance plans I just don't know what the xxxx they are thinking. They add LoJack onto all their cars, but I talked to my insurance and because it isn't part of the VIN, it doesn't lower my rates at all. The salesperson showed me a Post-It with the breakdown of what the maintenance plan supposedly covers, but it had things on it like one set of windshield wipers for $100 and brake pads for $600. Those are not part of any auto maintenance plan I've ever heard of. I asked if I didn't need the brakes done before the warranty expired and they said, "Just demand to have the brakes done, or don't." I would like to see these gold-plated windshield wipers, though. My last set of Bosch were $40 for all 3. And it was one set of wipers for 3 years/36,000 miles which is just...weird. That little "Warning, warning Will Robinson!" started going off and I made ready to leave so the salesperson got nervous because they saw an easy sale about to walk out. They brought over the finance or sales manager, I don't remember what they called them, but they play the same part in the dance. They started that overly-jovial, overly-familiar and slightly oily patter that seems to self-select in car salespeople and I basically ran to get away. It really sets my teeth on edge and it makes me very uneasy because it feels like emotional manipulation. Because it is emotional manipulation. I just want to buy a doggone car without any weirdness, ok? The next day the salesperson texted me and I was honest that I had changed my mind about buying a car at the moment and that I found the sales manager a little creepy. Maybe that wasn't the precise denotation I should have used, but I was not expecting the screed I got back from the salesperson that defended the sales manager before God and Country and what an upstanding provider they were for their family and I was like...um, I felt pressured and was put off...I didn't mean they were a danger to society. The salesperson may have kept it up, but I don't know because I blocked them and won't step foot in their dealership again.

just a little advice. don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the deal is something you don't want to experience as a first-time buyer. this dealership really opened my eyes and learned that sales deception tactic is real. My family bought a car from them last year and instead of making a good deal, they paid more than the expected amount! the car is just a 5-seater car but the price they paid is almost comparable to a 7-seater car. my family member is also at fault for not researching well and for their lack of knowledge since it their first time, but still even the promotional discount was withheld when they actively asked for it. is the dealership so special that only you guys don't have the promo when your sales and even the webpage says you do? nevertheless 1 star for how you guys seal your business deals.

Already added a review on facebook. In how poorly they treated me with a used car. After couple months I decided to take a car to a local mechanic since I have a weird smell from the engine and tapping noise. The dealership when I asked about it they say that was normal. Anyhow I don’t use the car really often but finally I decided to check it with someone that knows about cars and engine… anyway, the problem was that they put wrong oil in my car. And it cost me almost 200$ for the diagnosis and filter and oil replacement. Lucky I didn’t drove much. It could have caused more damage to the engine.

One of my most enjoyable and refreshingly honest car purchasing experiences ever! Easy to work with on the price and not once was there even a hint of any unethical/dishonest tactics that I have experienced at other dealerships. Your experience may vary but I HIGHLY recommend Rairdon Subaru!