Frontier Ford

Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.

First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn?t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to. We drive a hard bargain so we thought for a bit that we weren?t going to be able to make a deal. We are experienced car buyers and the negotiations weren?t as bad as a lot of places we?ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren?t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that. The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!

We bought from out of town and the entire process was super smooth. Shea was a GREAT salesperson - informative, knowledgable, respectful of our time, offered all options, the right amount of pressure that is expected... We were super happy with Shea. The dealership has a GREAT website that is current and has all details including price. No surprises when we showed up. And we LOVE our truck (traded in our Tacoma)!

From start to finish I was happy with the team at Frontier Ford. I drove from Bellingham to give them a shot and I am glad I did. Thanks

My salesman at the Frontier Ford dealership was very personable which made the car buying experience so much fun. I had my 11 year old son with me and even though we were there for quite some time trying to pick out my dream car, Zack kept us both enertained during the whole process. Very hospitable. I will return to Frontier Ford for any future vehicle needs.

The sales person was very friendly and I would definitely recommend any one who wants to buy a car to go and check them out.

Very good experience buying a 2018 Ford Raptor and very easy negotiations between the Raptor and the trade ins of my 2015 Ram 1500 and 2016 Challenger SRT 392 ( back and forth twice actually a miracle ) . They gave me a fair trade in value for both vehicles and the Raptor was 6K less at Frontier Ford than anyone in the 50 mile radius. Shay Mailloux my salesman was great person to work with, The Staff was great as well. The Raptor was cleaned, full of fuel and ready to go.

Very disappointing experience! We live in Oregon and drove 6 hours to get a car from them, and told them this several times before and during the purchase. The actual purchase experience was standard, but after the deal was done all professionalism and customer service went out the window. It took them OVER 6 WEEKS to get me the title!!! Gary, our salesperson, doesn’t ever return phone calls so after continued calling I finally got a hold of him and he said don’t worry they’ll have it in a week or so. Then I kept calling back and everyone started playing pass the buck, they kept trying to blame my bank and the DMV, but the bank and DMV both stated they tried repeatedly to get in touch with the dealership and were having no luck. Cherri is the title clerk and is honestly the most vapid individual I have dealt with in a long time, she actually said she couldn’t explain to me what the process was or why it was taking so long. Cherri did mention that she tried something new with processing the paperwork but it backfired and added extra time (but didn’t apologize for making it take longer). If that wasn’t bad enough John Bonnett and Julie Pagall (office managers) were very unhelpful in getting this resolved and kept saying that I should have known it would take this long and it was my fault. They made no effort to expedite things and were quite rude and dismissive of the entire situation. In Oregon you can only buy two 3 week trip permits per year and I was about to exhaust them so I demanded they send me a Washington trip permit to get me by, and wouldn’t you know they were magically able to scare up a title the day before my trip permits expired and they didn’t have to help. This was a very frustrating experience the whole way through and I would not recommend this dealership to anyone, even if you live in Washington they clearly don’t take care of their customers after the fact.

The salesman was very helpful and polite. Even though I didn’t get what I felt was a good value on trade-in, I was able to get some good rebates and a good final price.

I've owned almost new cars, but this is my FIRST new born car! I came in looking for a used car but left with a brand new one. Between the rebates and incentives for the 2017 Ford Focus, the price was slashed to an unbelievable low price. My salesman was JR and I highly recommend him as your salesman. My credit is just above Fair due to student loans and other old debts that I am still paying on. But, Peter in the finance department worked hard to get me financed and now I have the car of my dreams. Thank you so very much Cat Gilbert Anacortes, WA