Reviews
Write a reviewVery satisfied!
Everyone was very courteous and professional. Even while I walked around outside I was approached by a very professional young man, one of your salesmen. I believe that his name was Kia. I enjoyed our conversation about the new Impala's.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome experience
Great people to work with. Another great experience. I'll never go anywhere else for sales or service. Everyone is friendly and professional. Definitely an A+
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service!
Tapp Chev always provides great customer service. They work with the customer to schedule routine service (oil changes, tire rotation, state inspection, etc.) when it's convenient for the customer. Quick and efficient, I like it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
REALLY GOOD SALES PEOPLE
good service , the salesman and staff were very helpful, thanks again. Russ
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful comments, Russ. Those inspiring words will surely inspire our team. Phil Burroughs General Manager philb@tappahannockchevy.com
2015 Sonic
I took my 2015 Chevrolet Sonic to Tappahannock Chevrolet without an appointment for a warranty repair. They took care of my issue and communicated with me the whole time...Great job!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review, Robert. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Phil Burroughs General Manager philb@tappahannockchevy.com
Great service
They're always friendly and the service is prompt and professional...I trust Tappahannock Chevrolet with all my vehicles...including my Toyota Tundra
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, Thank you for putting your trust in Tappahannock Chevrolet! Our team from service department had a pleasure assisting you and are grateful for the 5-star review. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Phil Burroughs General Manager philb@tappahannockchevy.com
great service
love the service department. the people are very helpful tell me everything before they do it and th price, they are very friendly .
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Toni. We feel our service department is what makes Tappahannock Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Phil Burroughs General Manager philb@tappahannockchevy.com
Great service
The service personnel took my car right away. They alerted me to have my car inspected since it was a month overdue. My car was taken care of in a timely manner.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ellen, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Phil Burroughs General Manager philb@tappahannockchevy.com
Great Service
My service advisor, Matt, was straight up and honest about all work that had to be performed. He even offered me a loaner car while I was there because of the length of time I was waiting. It helped a lot so I could get my other errands done while my truck was being worked on. I am truly grateful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Phil Burroughs General Manager philb@tappahannockchevy.com
Honest, Friendly, Curious, Integrity, Hassle Free
I have been bought eight cars and would not think about buying any where else. The down home country folks at Tappahannock Chevrolet have always helped me buy the right fit vehicle for my wife and family working within my budget. My saleswoman Karen Revere has always placed me in the right vehicle for my family. The entire staff including there service department have always been up front and honest. I would not buy or service my vehicles any where else. Great facility and team. They have always stood behind there vehicles and have never been screwed as has happened in the past at other dealers. Every deal has been done with the utmost disclosure and integrity. Buying every vehicle from Tappahannock Chevrolet has been hassle free without the big city aggression that I have experienced at other dealers. Thank you Tappahannock Chevrolet for making car buying fun again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for putting your trust in Tappahannock Chevrolet! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook page. We offer exclusive deals, specials, and updates to our loyal customers! Phil Burroughs General Manager philb@tappahannockchevy.com