Luther Westside VW

We had very good up front information on all our needed fixes and the costs. Good follow up, very timely for the many problems. Very friendly point person.

I call in to make an appointment, but never got a confirmation on it. still i showed up at my schedule, and was revived immediately. The lady told me i would take about 1.30 hrs so i just sat down in the waiting area. I keep my car in good shape so that also made it easier on maintenance. less than an hour later Derek came to tell me the car was ready. So next time the car lights up its service time i know i will be a good experience! .

They were quick to help with a problem i had with my car. They addressed the issue and made things right with me as quickly as possible.

All was very good. I purchased an e-golf. Vad spent a lot of time with me and Brad got the deal done quickly. My first time buying an electric car.

Staff were EXTREMELY helpful and had EVERYTHING prepared for my purchase. I NEVER thought that I could be the proud owner of a new American Muscle car. These folks can help you with living the American dream!

Incredible service from the moment I walked into the dealership to the time I drove away. Since I'm one to get a new(er) vehicle every 20 years, loved the kidding that went with driving onto the lot with a 20 year old Toyota Camry. I trust that I will have 20 years good use from the Tiguan. Extremely friendly atmosphere, very helpful with my 1000 questions, very comprehensive approach to the entire sales process. Loved the entire experience - just the day before, I visited a dealership in White Bear, MN ... sales associate was "in my face", tried to put me a vehicle beyond my budget, continued to call me by the wrong name, and told me at least 15 times in 15-20 minutes they needed to meet their quota for the month of April, so anything I wanted they would meet my requests. My experience with Westside VW totally the opposite. I know which dealership I would recommend ... and which one I would not.

Made an appointment 10 days in advance for an oil change and a VW recall requiring sticker change on a 2018 Alltrack. No problem with the oil change but the sticker was not in stock. It arrived 2 days later, thus requiring another visit. This is a waste of customer time. There is no reason that, when the appointment was made, your system could not ensure that this needed part was available.

Doug was very knowledgeable and helpful. A fair price for my trade in and the new Tiguan. I will buy from Doug and Luther again.

Had my check engine light come on, brought my car in to have it checked out, and while I was there, had them also perform the next round of maintenance on my car. Check engine light was fixed with a software update and maintenance was taken care of. Happy with my visit.

Brian helped answer questions along the way and kept us updated on our vehicle's arrival. He knew our time was valuable with two little children, so he helped set expectations of time needed for the process, as well as obtained documents in advanced to speed things along. We are very happy with our new Alltrack and the service received from Brian! He did a nice job showing us the vehicle and educating us on features.