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Luther Westside VW

(5,851 reviews)
Visit Luther Westside VW
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–5:00pm
Tuesday 8:30am–9:00pm 7:00am–5:00pm
Wednesday 8:30am–9:00pm 7:00am–5:00pm
Thursday 8:30am–9:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 9 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 244-1658 (877) 244-1658
Used (952) 679-8683 (952) 679-8683
Service (952) 679-8697 (952) 679-8697

Reviews

(5,851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Westside VW from DealerRater.

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Golf TDI

Awesome dealer for used Volkswagens! Working with Brian was great this is the second car he has sold us and would definitely go back to him for another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer experience.

I've worked with Maura for many years. She is extremely knowledgeable about the vehicles and provide information in a manner that is very easy to understand. In particular, as a lease customer, I tend to get a new car every few years and Maura provides a very thorough vehicle orientation before I drive off the lot. This is vital, since most models often have many upgrades since the previous model. I wouldn't work with anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2nd GTI in the driveway

VW and Westside made it very easy to move into a new lease. Great people, great product. Carol Jean knows what I like and anticipated my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fair and honest!

I said this many times. Westside VW is place that you can trust with all of your repairs. Very friendly and honest knowledgeable and reliable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for trusting us with all of your vehicles and your years of business CSTAVROU58!

Good experience

Maura and team were helpful and informative with my purchase. They showed me all my options - all pressure free. We found the car that met my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Juri was wonderful!

Juri took the time, answered my questions, was great all around. He was patient, compassionate, responded to my requests and questions. I'm very happy with my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nice Job

I brought my 13 year old beetle in for it's 60,000 mile service and everything was great! Thanks Volkswagen! - Penny PS - when will the new VW microbus be arriving in Minnesota?? My bug will only last so long & I want to upgrade!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Low miles for a 13 year old car! No set date on the Microbus yet, but I would assume 2021 or 2022?

Terrible service...

My wife brought our new Jetta in for its first oil change. The car had less than 4000 miles on it. Reminder light said oil change due at 3000 miles. The service consultant was rude saying it was too early and gave her a hard time. They said it wasn't due until 10,000 miles. Well someone at your shop must have programmed the car to remind us it was due at 3000 miles!!! She was not even acknowledged as the owner of the car. They kept calling my name when it was done and texting me and emailing me. My wife is on the loan and car title too. I'm totally disgusted with the poor service. I even question if the oil change was done properly. I expected much more. I will not be having any further service done at Luther Westside, nor would I recommend them for anything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful to work with

Maura has helped me lease and purchase my last 2 Volkswagens. She is very knowledgeable and informative. I will definitely work with her again when the time comes for my next Volkswagen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Derek was very helpful!

I've had Derek now several times and he is very professional, responsive, and his honest consultation is a reason I keep coming back. Keep it up!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks George!