Luther Westside VW

Just what you ask for, just the way you asked for it, at the price you agreed to. These guys have a great service team, from mechanics to the front office.

I had a great experience working with Bobby from this dealership. This was my first time buying a car and I felt very supported and informed. I will recommend this dealership to other friends and family. Thank you!

Great service and informative updates from Amber. I appreciated the timely updates and explanations of the work being done. Also thanks for washing the car.

Brendan did a great job getting us through the process. He was knowledgeable about the vehicle and the delivery was seamless. Only one thing to mention was the tire pressure in the tires was low after we got the vehicle home.

Lynn Grissom was my Service Advisor, she went above and beyond to ensure I had all the information I needed to make a good decision on the service I was about to receive. I had my front brake pads replaced (I declined rotor replacement as they were fine) & needed new tires. She gave me 3 different options of tires and recommended the ones she felt were best all around (price included). She gave me all of the information about the tires as I wanted to do a price compare. She also had printed off my entire service history at VW and gave me a copy. She had reviewed the history prior to my arrival so she knew what had been done and when. She was extremely thorough, organized, timely, friendly and professional. I very much appreciated her excellent service and have never had service quite like that. Thanks Lynn and VW!

Lynn Grissom was absolutely fantastic. She was super approachable- went above and beyond to ensure I had a great experience and that I felt well taken care of. She didn't seem bothered or annoyed by questions or concerns, rather was eager to help.

They finished servicing my car in two hours and not the original 4 they said. However, what they charged for a 50,000 maintenance service, and a hub cap was astronomical.

Our service rep was Amber. She did a great job.The quality of the work was good and everyone was friendly. They also washed the car which I appreciate.

When I drove my car yesterday, it was shaking and the dash showed an icon and EPA, so I drove immediately to Luther VW. The intake woman decided to have Dillon do the diagnosis, as he had installed a new oil pump a few days earlier. Within about 30 minutes, Dillon showed me a faulty coil for starting a spark plug and told me what it would cost to replace it. Although the other coils weren't faulty, he said I could have all replaced and cited the cost. Because I want a reliable car and don't want to bring it in whenever the dash lights, I opted for replacing all the coils. Within 30 minutes, that job was done. I offer high praise for the woman in Xpress and Dillon for excellent service, as well as the young cashier who didn't have a nametag and whose name I forgot to ask.

Juri and the other staff made made my experience at Luther Westside Volkswagen excellent. I would recommend Juri and the dealership to anyone looking to purchase a vehicle.