Reviews
Excellent all around.
Service advisor,quality and cleanliness of waiting area and car service and repair all excellent. I have been a customer for over 20 years and highly recommend Luther Westside Volkswagen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Very friendly and helpful. Nice waiting area. Up front and honest about the service recommendations and no pressure sales. I would go back to them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales Service
Excellent sales service. Steve went the extra steps to provide info requested when I was trying to compare storage space in Tiguan with 2005 Touareg.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly, flexible and a great price
Brad was very patient and helpful, he made himself available and replied to all my texts and calls immediately even on his days off. Great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Much better than St Cloud Volkswagen
Took my car to Eich Motors Volkswagen in St Cloud and they tried to charge me with everything and wouldn’t say I have my warranty. Took it to Luther Westside Volkswagen and they helped me right away with getting my car fixed and giving me a loaner to get me to work. Love the service it was fast and an easy process. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick, Friendly and Comfortable
I went to get my wheel/axel checked and they had my car in and out within the hour. During that wait I was able to get some work done in their comfortable waiting room with great wifi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
These guys are the best ever!
I was impressed and blessed by the humanism and professionalism of the reps. of tis dealership. They help me overcome my horrible situation as a first time buyer( with another dealership).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Too long to wait for oil change
For a simple oil change it took almost 2 hours. It was an appointment and i waited for work to be done. I had the feeling that no one looked at the car until over than 1 hr 30 minutes. Then someone came and asked about new tires.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a review. We take every review very seriously, as it helps us improve upon our processes. We are a high volume service dept. due to our proximity to downtown Minneapolis. Often times a car being worked on ahead of yours, has taken longer than expected due to unforeseen circumstances. We apologize that your visit was longer than you expected. We appreciate your patience, and your business, and look forward to taking better care of you next time!
Vince was great. Made everything easy
Vince was great and working with Brad was quick and easy.I would recommend Luther to everyone, we purchased this car and another one at the Luther in Burnsville and everything was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shining example of customer service
I came in for service on my 2014 GTI. The entire climate system had gone out. I had been considering trading in my GTI for an AWD vehicle this fall, so I decided to test drive some while I waited. My salesperson was very knowledgable, and patient with my need to drive multiple vehicles. When all was said and done, the offer for a new vehicle, and the trade-in value including repair, was too neat of a package to pass up. So, I drove off the lot, very happy, in a golf alltrack 🙂
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car