CarWise Gurnee

Called day before asked to have vehicle prepared for my inspection. I drove and hour and half to see this vehicle. I arrived to find a filthy vehicle crammed between vehicles. Pulled out to find easily 7k in damage ranging from body to paint to interior defects.. Exhast clamps rattling and not secured on start up. Was told by the sales manager that I need to lower my standards it's a used vehicle...... salesman was cool. I told him the manager is going to blow this deal. I made a appropriate offer, was rejected the sales manager wouldn't budge enouraged me to find its similae online and they would match it. I did and for 4k less. The manager denied it was the same vehicle and refused to budge from the excellent perfect shape price. I walked away after my second offer was rejected, and bought a matching vehicle that day for 7500 less. Glad they tried to screw me. Turned out in my favor.

I’ve purchased many cars Quinton by far the easiest and most knowledgeable person to work with. His passion in the car industry and it shows - he doesn’t mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Quinton to buy your next vehicle!

Jay was a wonderful sales person. Personable, patient and knowledgeable. Need to fix vending machines. The process took a bit, would be nice to have some snack options!

Miss informed of price of vehicle on 2 different websites, they stated it was a mistake even though it was confirmed before we made the 1 hour and 40 min drive. The price was posted on 10/21/23 plenty time to change price since today is 10/24/23. This seems like a plan to get people in to their dealership. Poor business practices should have up held the price considering it was on their website stating no haggle pricing. Doug and Lenny were the contacts and Erica was the one that stated vehicle was available and to come make drive that car was available at that mileage and price and what time could we be there by, even said promotion on gift card given that they are offering. Truthfully who cares about a gift card it more about honesty and integrity for me who conducts business like this. Completely unprofessional, understand mistakes happen but to not be accommodating and only offer a $1,000 off for their mistake is truly a slap in the face for 4 plus hours of wasted time. Price is still posted incorrectly as of now!

Car was listed for $19,500 but received purchase contract and it added $1099 for "paint", $500 for "vin etch", $1000 for "platinum combo" and $399 for "gps." I asked for these items to be removed as the $19500 purchase price was listed "price of car as equipped" but was told they can add these fees at their discretion.

I tried to contact this dealership about a certain car three times and never received a reply. I checked multiple times about said car, as it remained for sale on the site. In sales, I would tend to follow any/all leads. It seemed, as though, they were not interested in selling their inventory.

Very pleasant to deal with. Very happy with the quality of the car. Gray salesperson

Thank you! Thank you! Thank you! For the wonderful experience that I had working with Amy Thompson. I am so pleased with my choice and very confident with the warranty that Amy was so helpful walking me through. I know I am in good hands dealing with Amy. I will recommend her to all of my friends with confidence!

Elite Motors is the best! I had the pleasure of working with Amy Thompson. She was patient, kind and answered every question I had honestly and with integrity. She took the time to explain my options and sold me a great warranty too. I highly recommend them! Francine

BEWARE! this dealership told me I would receive a $100 gift card if I left them a positive google review, so not let their google rating fool you. Look at their reviews (1.5 stars) on yelp, BBB, or any other type of company feedback platform for the truth. Finance agent AMY THOMPSON, registered my car to her home address in Waukegan which is literally illegal. I had to file a report with the Illinois secretary of police in order for her to do her job. Everyone I talked to along the way was shocked, and told me this was extremely illegal. One person even sighed and said yeah we’ve heard of this place before. Her boss told me it was my fault because I took too long to send over my vin inspection, and that they needed it within 90 days. When I told him I sent it within 75 days he said, oh it’s actually 21 (LOL!) Her boss later admitted to my agent he knew what AMY THOMPSON had done was illegal. AMY THOMPSON is a liar, and a liability to this company. Do not work with her, do not let her handle any important documents related to anything important in your life. She’ll tell ya she needs to run your credit, and run it twice just for fun. Oh, and did I mention she ILLEGALLY registered my car at an address I’ve never lived at in a state I’ve never lived in? Absolutely insane. Glad I have Indiana plates for my car now :) Seriously, I didn’t even know IL needed two plates on their car to be street legal, I looked at my wife and was like oh how cool! They sent an extra! Haha