CarWise Gurnee

Craig the salesman was great! The owner is a jerk and has no customer service skills. They don't inspect their vehicles and sell ones that need work. No return phone calls and very slow buying process.

I attempted to buy a vehicle from this dealer and I would recommend you stay away. My experience showed no integrity, honesty, trustworthiness, and professionalism from management. Changing the asking price and deal after an inspection and offer was made based on the report is just uncouth!

I attempted to buy a vehicle from this dealer and I would recommend you stay away. My experience showed no integrity, honesty, trustworthiness, and professionalism from management. Changing the asking price and deal after an inspection and offer was made based on the report is just uncouth!

dealership is not very clean-finance person was rude-marty is a liar-dan the manager is a crook-was sold a vehicle with engine problems that they told me had been fixed-after six months vehicle is finally fixed at a cost of 1/3 of what i paid for the vehicle-don't believe a word any body at this dealership tells you

I will let my friends know about the dealership and how the representative was very knowledgeable about the car I was buying. He made my experience a very good one.

I just purchased a 2007 Escalade ESV from Elite Motors. The transaction went as smooth as possible. Craig, was very helpful and definitely the nicest salesperson I have ever dealt with. I was very pleased with the entire car buying experience.

First off, looks as though these one sentence five star reviews arent written by people who have actually bought cars from them.... I bought a BMW from Elite and didnt get a deal but they had a hard to find model that I liked. At first glance the car was perfect but little did I know all of the problems that I would run into. The car leaks oil like crazy, has a transmission defect (quoted at $5000 to repair), and also had a fuel line problem. This was all discovered within the first two weeks of me owning the car and I rarely drive it, thats the scary part. I called Mark the manager to ask if he could help out with my repair bill from my fuel problem and the short awnser was that he would give me a 100 dollars in detailing for free. I had about 1000 miles on the car since I bought it and the extended warranty that they tried to sell me wouldnt have even covered my issue. The dealer that fixed my car ($1500) dollars, said that this was a cracked fuel pressure line that should have been seen on inspection and doesnt just pop up all of a sudden. I should have gotten the car inspected, my bad on that one. Oh and their finance department is a joke, the rate they could get me at was around 9% and when I took it to my credit union I was approved at 3.75%. This is the only time I will be dealing with these guys and it had been nothing but frustrating and expensive. Long story short, do your homework and get the car inspected. I would never bring my vehicle there to get repaired either. This is just my expierience and yours may be different but I am a very reasonable person, just felt like they didnt care about helping after the sale.

Nice cars and good prices. Bad customer service, non friendly sales reps. I think the moto is that they don't sell cars, your purchase them.

I drove an hour and a half to get a car on a friday they tell me i couldnt get because moments before buying there was a broken peice After waiting 4 hours for them to talk to me. coming back on monday i waited another two hours and was told the part was replaced i drove home and the check engine light was on the part they replaced was not even the correct or stock peice i had to pay 168 for a part that i shouldnt have had to buy and they never returned my emails on if they could riemburse me and no replay horrible service never buy there again

Really great staff and tended to all my concerns. Got a great deal and will come back indefinitely. Excellent experience overall. When I returned there to service my breaks, I got a carwash and complete inspection for free.