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CarWise Gurnee

(1,633 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,633 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Buyer Beware

Son bought a car from them, 600 miles later the engine was blown and not repairable. Dealer does not stand behind what it sells and has refused to deal with anything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good price on a 2014 Volvo XC 90 with low mileage. Jorgen...

Good price on a 2014 Volvo XC 90 with low mileage. Jorgen was forthright and good to work with on price, other information about the vehicle, and quick work.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Decent dealership come shop they work with bad credit and...

Decent dealership come shop they work with bad credit and repos will shop here again. Only bad thing is they have u buy a warranty without telling u and make it seems like it’s in the sticker price. However it’s not, that’s an extra add on (they should give the customer an option to add the warranty, not adding it on without the customers permission

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

ELITE MOTORS WAUKEGAN HAVEExceeded my expectation, above...

ELITE MOTORS WAUKEGAN HAVE Exceeded my expectation, above and beyond! no-pressure didn't feel rushed.! Today, I got my second car from them again. They offered me something to drink, and even PIZZA while I wait. 😊 Trustworthy and really listened to me and what I need exactly. Quick and painless — the dealership made the process easy. ALEX STANDS OUT! ABOVE THE REST. Quick and clear communication (email or in-person) No games. The final price was exactly as negotiated, I was able to trade in my Kia without any problems and walked out with an SUV that I like and I can drive for the winter. THANK YOU ELITE MOTORS WAUKEGAN..I'LL BE BACK NEXT YEAR FOR MY DAUGHTERS CAR 😊 I have recommended them to my dad and best friend to get their

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Stealership

We have purchased a vehicle 2 months ago. Put 10.000$ cash down and 2 months later still no plates or registration. And now they are screening my calls .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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JaJuan, Amy, and the rest of the team made this the BEST...

JaJuan, Amy, and the rest of the team made this the BEST car buying experience EVER!!! Fast, friendly, accommodating and efficient! Simply amazing!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

*Buyer Beware* this place is a joke. The salesmen know...

*Buyer Beware* this place is a joke. The salesmen know nothing. Their ‘managers’ know less. Shady. don’t do what they say they will.avoid!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I purchased a 2015 Nissan Pathfinder. This was my first...

I purchased a 2015 Nissan Pathfinder. This was my first time buying a car virtually. Ron Calix was my Salesperson and he was very accommodating and helpful. He described the positive and negative aspects of the vehicle so that I could make an informed decision. We live 300 miles from Waukegan and drove home in bad weather conditions but it was worth the travel. The Pathfinder was what we were wanting out of this purchase. I would recommend contacting Ron Calix at Elite Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome experience! The sales and finance team were easy...

Awesome experience! The sales and finance team were easy to work with and made the car-buying experience enjoyable! I will be a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great people, Great service!

We drove 2 hours from Wisconsin to buy the vehicle Elite had on their lot and Robert Jones was a very personable and knowledgeable sales rep. He made us feel very comfortable and we enjoyed purchasing our Used vehicle from him. He works with you to get the best deal they can offer. I highly recommend visiting Elite and talking to Robert!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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