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CarWise Gurnee

(1,631 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,631 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Thank you Alex Parker

Alex Parker was very helpful, would definitely recommend to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Well run, efficient, professional

Walked in here looking for a used Ford F-150, Elite Motors had a good selection to choose from. After a few test drives I found the right fit for me. Alejandro was our point salesman and very knowledgeable, polite, and helpful throughout the process. Elite Motors itself is a very efficiently run operation, it is easy to feel comfortable walking in there you can really tell they know their trade well. Would definitely recommend anyone in the market for a used car or truck to give Elite Motors serious consideration.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great expierence

On 05/26/2017 bought a used 2014 GMC Acadia salesman was awesome nice and laid back showed me everything about vehicle finance dept had me out of there in 55 minutes defenatly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tom Peterson is the BEST!

I would like to commend Tom in assisting us in purchasing our second car. The buying process was smooth and would recommend this dealership to everyone we know and would highly recommend Tom as a salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Vehicle Purchase 5/24

Visited Elite Mortors today as a first time customer with a specific vehicle in mind. High quality service all around. Bryson was thorough, professional and friendly. Stellar experience all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jorgen Parend

This experience was great from start to finish. Thank you for making a stressful situation easy and quick, I would definitely recommend to friends for used car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Alex is a joke

The salesmen Alex was a joke, he couldn't care any less if we were happy or what we were looking for. At the end of our visit he decided talking down to me was the best option. I recommend shopping anywhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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So far so good :) Byron is the best!

We are here for the first time and this dealership has been great! They really work with you to get in a vehicle that fits your needs and budget. Bryson was amazing! He has awesome customer service skills! Overall, it was a fast efficient, no pressure experience. Bryson's patience and knowledge made it even better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great selection and fantastic customer service.

My initial contact with Elite Motors was through emails inquiring about the availability of certain vehicles. For several days Cherie Storino emailed me, always assuring me that the loan process would be quick and smooth, since I had expressed to her my recent inability to obtain a loan from several dealerships in the area. I went in last night about 5:30pm and was met by Jorgen Parend. Within minutes Jorgen had the vehicle at the door for me to test drive. Jorgen did a great job answering all my questions and provided fantastic customer service. After starting the loan process, Jorgen had to leave due to a previous engagement. Jorgen brought in Alejandro Antunez to finish the process. Alejandro was another fine example of customer service. Both salesmen made me feel welcome and so at ease. Once the loan was approved which seemed to be no more than about 25 minutes,I met with Finance Manager Amy Thompson. Again Amy made me feel welcome and so at ease. I have purchased several vehicles, but have never had such a great experience. Between the great selection of quality cars and the great service, Elite Motors will be the first place I go to in the future. I would recommend Elite Motors to anyone. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My 1st time buying a car was amazing.

Wow. I was scared at 1st. But as we were warmly greeted by Bryson all that went away. It took about 1 hour and 45 min. But now I have a 2011 chevy. Brayso Thank you. We will be coming back only to you and Elite. Motor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.