Reviews
The most HORRIBLE SALES AND SERVICE I have ever been...
The most HORRIBLE SALES AND SERVICE I have ever been involved with. The salesman JB lied to us the moment the deal was signed DONT EVER DO BUISNESS WITH FRIENDLY CHEV
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your recent experience at Friendly Chevrolet Fridley. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Patrick Johnson | General Manager - 763.786.6100 | patrickjohnson@friendlychev.com
New truck Saturday at Friendly Chev
Thank you LaShawn Bullock for being a very cordial decent salesman,along with Mike,Greg and Bob with accessories.we could not have been treated better and are very pleased with our new truck and would refer anyone to your store. Sincerely,Greg and Tammy N.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Patrick Johnson | General Manager
I had the best service from Matt Klisen and his crew....
I had the best service from Matt Klisen and his crew. They had everything done and ready for me. The have great customer care. I love my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Roxanne and thanks for the great feedback! We're very happy that Matt was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Patrick Johnson | General Manager
New Truck Purchase from Charlie Koppy
I am a repeat customer of Friendly. I purchased a 2019 Silverado LD from Charlie Koppy. I feel as though I am a valued customer because of the way I am treated and respected. Charlie worked with me as if I was a close friend. He laid out the deal and applied no pressure to close the deal. He wanted to make sure the vehicle was right for me and it was what I wanted. This is the 4th vehicle I have bought from Friendly because of Charlie.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Friendly Chevrolet Fridley. We can’t wait to see you for your next servicing appointment! Best, Patrick Johnson | General Manager
BEST DEALERSHIP IN MINNESOTA !!!!
Dion Kennedy and Friendly Chevrolet of Fridley are the BEST. GREAT people, pleasant sales area and shop with experts in all areas. My wife and I truly had a great buying experience and training about our new Equinox. IT WAS FUN and PRICED just right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Patrick Johnson | General Manager
Very poor customer service and repair on new truck
Bought a new Silverado, made an appointment for service, no loaner available, picked it up only to have the same problem the next day 20 miles later. Called for appointment, can't get in for 5 days, no loaner available . Not a manager on site to speak with at 4:00 in the afternoon! No one to assist!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Friendly Chevrolet Fridley. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Best, Patrick Johnson | General Manager
A stress free buying experience
Dana and Devin gave me a good deal on the truck I purchased and also helped me out with a repair shortly after the sale. I couldn't be happier with my decision to buy from Friendly Chev.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Patrick Johnson | General Manager
Tony Brama sold me a new 2019 2500HD Silverado. It was a...
Tony Brama sold me a new 2019 2500HD Silverado. It was a very pleasant and fun experience. He show me all the features of the truck. Answered all my questions. I will recommend him to family and friends if there looking for new Chevy's. Thanks Tony
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Patrick Johnson | General Manager
Terrible customer service post-purchase
My wife and I purchased a 2007 Dodge Dakota from Friendly Chevrolet, and traded in a vehicle. I had an estimate of the payoff amount for the loan on the vehicle we were trading in, but I did not have the exact amount when we completed the purchase. During the purchasing process we were assured multiple times that Friendly Chevrolet would contact the lender for the vehicle we were trading in, and our monthly payment amount would go up or down slightly depending on whether the actual payoff amount was higher or lower than my estimate. To this, my wife and I agreed, as we are both very busy people (at the time of purchase, I was working 70+ hours per week) and this would save us the time and hassle of contacting the bank and looking that info up. Therefore, we signed on the multiple dotted lines to purchase the vehicle. About a month later we started receiving delinquency notices regarding the loan on the vehicle we traded in. We contacted Friendly Chevrolet about this, since they were supposed to pay off the loan. We spoke with Brent and Mike in the finance department, and the conversations did not go very well. My wife spoke with them first and was able to get nowhere regarding our issue, and at one point in the conversation she was very flippantly told: “I don’t know why you are upset, you are going to pay the difference no matter what.” As you can imagine, this comment and the flippant derisive manner it was delivered did not help resolve the situation. I later that day had a relatively long conversation I believe with Mike, and the conversation consisted of him telling me that I was wrong, that Friendly Chevrolet would not do that. I was told this multiple times. When I informed the person I spoke with that I was told Friendly would verify the payoff amount on the trade in, his reply was: “You wouldn’t have been told that, we don’t do that.” I told him I was told that multiple times, the reply again was: “We don’t do that.” I then replied, “Well, whether you do or don’t do that, I was assured multiple times that you would do that. Therefore, I had a very reasonable expectation that Friendly Chevrolet WOULD do that.” I was able to get him to say he would look into the matter and get back to me on Monday. I spoke with him on a Saturday afternoon. I ended the conversation by observing that I was looking forward to hearing from him on Monday afternoon regarding how the situation was going to be resolved. Neither my wife nor I received a phone call on Monday, nor any subsequent phone calls from Friendly Chevrolet since we called in with this financing issue. I personally left at least 3 voicemail messages and called in at least 10 additional times without leaving a voicemail. By that point, no matter my own stubbornness, it was pretty apparent that Friendly Chevrolet was not going to return or even answer my phone calls. All in all, pretty terrible customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Patrick Johnson | General Manager
Excellent experience
Overall great customer service. Everything was explained very well. Iraj Ezati took the time to go over everything I needed to operate my new truck. He did an excellent job and it was well appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Patrick Johnson | General Manager