Friendly Chevrolet of Fridley

The most HORRIBLE SALES AND SERVICE I have ever been involved with. The salesman JB lied to us the moment the deal was signed DONT EVER DO BUISNESS WITH FRIENDLY CHEV

Thank you LaShawn Bullock for being a very cordial decent salesman,along with Mike,Greg and Bob with accessories.we could not have been treated better and are very pleased with our new truck and would refer anyone to your store. Sincerely,Greg and Tammy N.

I had the best service from Matt Klisen and his crew. They had everything done and ready for me. The have great customer care. I love my new car

I am a repeat customer of Friendly. I purchased a 2019 Silverado LD from Charlie Koppy. I feel as though I am a valued customer because of the way I am treated and respected. Charlie worked with me as if I was a close friend. He laid out the deal and applied no pressure to close the deal. He wanted to make sure the vehicle was right for me and it was what I wanted. This is the 4th vehicle I have bought from Friendly because of Charlie.

Dion Kennedy and Friendly Chevrolet of Fridley are the BEST. GREAT people, pleasant sales area and shop with experts in all areas. My wife and I truly had a great buying experience and training about our new Equinox. IT WAS FUN and PRICED just right.

Bought a new Silverado, made an appointment for service, no loaner available, picked it up only to have the same problem the next day 20 miles later. Called for appointment, can't get in for 5 days, no loaner available . Not a manager on site to speak with at 4:00 in the afternoon! No one to assist!

Dana and Devin gave me a good deal on the truck I purchased and also helped me out with a repair shortly after the sale. I couldn't be happier with my decision to buy from Friendly Chev.

Tony Brama sold me a new 2019 2500HD Silverado. It was a very pleasant and fun experience. He show me all the features of the truck. Answered all my questions. I will recommend him to family and friends if there looking for new Chevy's. Thanks Tony

My wife and I purchased a 2007 Dodge Dakota from Friendly Chevrolet, and traded in a vehicle. I had an estimate of the payoff amount for the loan on the vehicle we were trading in, but I did not have the exact amount when we completed the purchase. During the purchasing process we were assured multiple times that Friendly Chevrolet would contact the lender for the vehicle we were trading in, and our monthly payment amount would go up or down slightly depending on whether the actual payoff amount was higher or lower than my estimate. To this, my wife and I agreed, as we are both very busy people (at the time of purchase, I was working 70+ hours per week) and this would save us the time and hassle of contacting the bank and looking that info up. Therefore, we signed on the multiple dotted lines to purchase the vehicle. About a month later we started receiving delinquency notices regarding the loan on the vehicle we traded in. We contacted Friendly Chevrolet about this, since they were supposed to pay off the loan. We spoke with Brent and Mike in the finance department, and the conversations did not go very well. My wife spoke with them first and was able to get nowhere regarding our issue, and at one point in the conversation she was very flippantly told: “I don’t know why you are upset, you are going to pay the difference no matter what.” As you can imagine, this comment and the flippant derisive manner it was delivered did not help resolve the situation. I later that day had a relatively long conversation I believe with Mike, and the conversation consisted of him telling me that I was wrong, that Friendly Chevrolet would not do that. I was told this multiple times. When I informed the person I spoke with that I was told Friendly would verify the payoff amount on the trade in, his reply was: “You wouldn’t have been told that, we don’t do that.” I told him I was told that multiple times, the reply again was: “We don’t do that.” I then replied, “Well, whether you do or don’t do that, I was assured multiple times that you would do that. Therefore, I had a very reasonable expectation that Friendly Chevrolet WOULD do that.” I was able to get him to say he would look into the matter and get back to me on Monday. I spoke with him on a Saturday afternoon. I ended the conversation by observing that I was looking forward to hearing from him on Monday afternoon regarding how the situation was going to be resolved. Neither my wife nor I received a phone call on Monday, nor any subsequent phone calls from Friendly Chevrolet since we called in with this financing issue. I personally left at least 3 voicemail messages and called in at least 10 additional times without leaving a voicemail. By that point, no matter my own stubbornness, it was pretty apparent that Friendly Chevrolet was not going to return or even answer my phone calls. All in all, pretty terrible customer service.

Overall great customer service. Everything was explained very well. Iraj Ezati took the time to go over everything I needed to operate my new truck. He did an excellent job and it was well appreciated.