Reviews
Friendly Chevrolet is the reason there are 2 new Fords in...
Friendly Chevrolet is the reason there are 2 new Fords in the garage. An F-150 and a Explorer. So in all honesty I'm kind of glad my wife and I bought a suv brand new from them, then recieved absolute crap work for her vehicle for warranty work, treated us like we were idiots, had the nerve to tell my wife that a timing chain was routine maintenance. Not a timing belt, a timing chain that should be the life of the motor. Went out at 87k mile and at 110k. First time it went out they replaced it. They said it was under warranty. When she went to pick it up they told her it was $2k. Manager said she needed to pay it or she can't pick up her vehicle. Second time it went out they wouldn't even warranty there own work. It was time for a new vehicle anyways but they still wouldn't touch it. So back to why I'm happy this all happened is that I love both our Fords. Was always a gm guy until I went to friendly Chevrolet. Wife couldn't believe when I drove home one day in a brand new f-150. Traded my Silverado in. That same day we traded her equinox in for a new explorer. How absolutely crappy this dealership is drove my wife and I completely away from Chevrolet/GM vehicles all together. If you're persistent on getting a gm, go to Miller Chev. They actually helped us out and gave us the timing chain kit for cost. They were going to do the work for cost also but decided to do it myself. I would've bought from Miller but with friendly chev along with other reasons I started to hate gm vehicles I just decided to part ways completely. My brother almost bought a brand new 3500 from them this summer. I'm glad he called and asked my opinion. He's now very happy with his Cummins diesel. I will bash this dealership as much as I can for what they did to us and every sale I can get these people to loose will help me sleep better.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Patrick Johnson | General Manager - 763.786.6100 | patrickjohnson@friendlychev.com
We wish to thank Robert Robinson for his friendly and...
We wish to thank Robert Robinson for his friendly and nonpressuring attention to what we were looking for. He found us the Trax, a very clean good looking car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new Trax! We are so happy to hear we provided a pressure-free purchasing experience. Give us a call if you have any questions! Sincerely, Patrick Johnson | General Manager
I want to thank Ronnie at Friendly Fridley!!! He was...
I want to thank Ronnie at Friendly Fridley!!! He was awesome to work with! Was not pressured at all!! Great salesman! Thank you Ronnie! Love the truck! I will recommend 100%!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Friendly Chevrolet Fridley and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Patrick Johnson | General Manager
Fast and friendly service. Todd did an amazing job...
Fast and friendly service. Todd did an amazing job getting our deal done quick and pain-free. The deal was done within 30 minutes of walking in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Patrick Johnson | General Manager
Sales person will go out of his way
My sales person “JB” went out of his way regarding the need for new tires for the used car he sold me. It means a lot to me that he tried to advocate for me. Very nice and well-meaning staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Patrick Johnson | General Manager
Purchase of new 2020 Siverado RST
Tony Brama found me the perfect vehicle after I gave him details of what I was looking for Took him less than 1/2 hour
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Patrick Johnson | General Manager
i have an intermitant oil leak that has been checked once already at the service department The oil leak is still there My wife wants me to return this vehicle unless this problem is solved ASAP The vehicle is a 2020 Silverado with 4000 miles on it
Service department couldn’t figure out why my engine...
Service department couldn’t figure out why my engine light keeps coming on & now they won’t return my calls. Great. On star figured out the problem in less than 5 minutes. I just spend over 5k at this dealership & I don’t appreciate this treatment at all. Free service you say? Lol
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Patrick Johnson | General Manager - 763.786.6100 | patrickjohnson@friendlychev.com
buying
the staff was friendly and purchasing was a breeze as well as trading in my lease would recommend this dealership for all your vehicle needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Patrick Johnson | General Manager
Chevy Trax
Last week I bought a new Chevy Trax from Matt Klisch. He was great to deal with as was everyone at Friendly. Matt took the time to make sure I was completely satisfied even when I changed my mind a few times. He got me the car I wanted in the color I wanted going to another dealer to get it. I got a great trade in for my Cruze and financing was easy. I keep my cars for a long time because I don't especially like the buying process but this was as easy as it could get. I am so happy with my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Patrick Johnson | General Manager
I recently purchased a 2020 Colorado from Friendly Chev,...
I recently purchased a 2020 Colorado from Friendly Chev, right from the moment of walking through the front doors of the show room floor I had a great welcoming experience! My experience with Matt Klisch was more then my expectation level required, Bright, Cheerful, and Welcoming. The whole process was explained in detail with out consuming my entire evening! I would purchase from them again in the future as I have I the past. My family is a Chevy family and would highly recommend Friendly Chev to anyone looking for new, used or pre certified! I would like to also add that any of the furniture needs in the twin cities I would choose All Furniture Installation!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Friendly Chevrolet Fridley and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Patrick Johnson | General Manager
We cannot thank you enough for your wonderful review of Friendly Chevrolet Fridley and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Patrick Johnson | General Manager