Reviews
dealership
Drove 3 hours to see a car the salesman said was very clean and good body. Looked at the car and small dents over rear wheel well. The hood of the mercury Milan was repainted by a beginner painter, had dust under paint, had to have an accident at one time. Will not buy a used car from this dealer or any other.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
John, we do apologize for the unpleasant experience during your last visit and that the situation was magnified due to the long distance you have traveled. We strive to provide our customers with a positive experience that they return for all of their servicing and purchasing needs. I would like to discuss this matter in greater detail, please contact us as soon as possible. Regards, Marc Weis | General Manager | 763.323.3333
Poor service
We purchased a certified pre owned vehicle from McCarthy Auto World. Within a week of purchase we had to bring it back. The brakes had frozen, the stereo had a major short and we found a few other small things. The car wasn't spotless either. After the repairs were made, we had a number of other failures that required extensive shop time. We have met with Sally (the salesperson), the sales manager and the GM multiple times and would like to return the car and purchase a comparable one. Although we've test driven a few other vehicles, each time we've said we would like to purchase, they've stated the vehicle was no longer available. They were already sold while we were test driving them! The only vehicle they could offer us as comparable over the past seven months was an electric blue Buick. Nope. We still own a vehicle that we don't trust and will probably disintegrate the second the warranty expires. This is an unethical dealership, which should not sell certified, pre-owned products.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent service and friendly, competent staff.
You would have gotten 5 stars if you could have gotten the problem to show up so you could have fixed it. That`s the only bad thing about my visit and I`ll be back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Jan! Our team works incredibly hard to exemplify the McCarthy Auto World commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Marc Weis | General Manager | 763.323.3333
Great service
I would definitely buy from you again. The sale went good. They have a very friendly and knowledgeable sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the sales experience. We look forward to working with you again! Best regards, Marc Weis | General Manager | 763.323.3333
clean facilities, good coffee and donuts.. Newspap
The were all friendly. Answered all my questions. They were very busy, but I tho't with an appointment I wouldn't wait more than an hour for an oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At McCarthy Auto World, we value our customers and we look forward to seeing you on your next visit. Best regards, Marc Weis | General Manager | 763.323.3333
Clean facilities
Service took longer than expected and the license plate on vehicle was bent after repairs, which set off warning signals
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Cathy. We do appreciate for your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Marc Weis | General Manager | 763.323.3333
excellent
very good people (employees) Most people like to read short stories not novels. I hope this is enough words for you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for taking the time to share your feedback. Each employee is a valued member of the McCarthy Auto World team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Marc Weis | General Manager | 763.323.3333
High knowledge of vehicles and lease programs.
Sales Rep was very knowledgeable about the vehicles and the lease program. New all of the nuances associated with each. Helped me in determining which one to choose.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your perfect review, Ryan! We're glad to hear that our team was knowledgeable and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Marc Weis | General Manager | 763.323.3333
I've always gotten great service
Friendly service always willing to do whats best for there customers. James Spates is the best advisor, I have been seeing him since i purchased my new truck in 2010 he's the best!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harry, thank you for the awesome feedback! James is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again. Best regards, Marc Weis | General Manager | 763.323.3333
Special effort
The service people (specifically Mark Johnson) went out of his way to ensure we got our vehicle back in time to make an out-of-town commitment later that day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harold, thank you for your kind words. We're excited to hear that Mark took care of you! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Take care! Best regards, Marc Weis | General Manager | 763.323.3333