Reviews
I've always gotten great service
Friendly service always willing to do whats best for there customers. James Spates is the best advisor, I have been seeing him since i purchased my new truck in 2010 he's the best!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harry, thank you for the awesome feedback! James is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again. Best regards, Marc Weis | General Manager | 763.323.3333
Special effort
The service people (specifically Mark Johnson) went out of his way to ensure we got our vehicle back in time to make an out-of-town commitment later that day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harold, thank you for your kind words. We're excited to hear that Mark took care of you! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Take care! Best regards, Marc Weis | General Manager | 763.323.3333
Great service, friendly and knowledgable
I have purchased three cars from the dealership in the last 5 years, l have always been satisfied with service. I recommended the dealership this morning to Paula Coffey who is looking for a Buick Enclave
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback, Harold! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We look forward to assisting you with your future sales and service needs. Best, Marc Weis | General Manager | 763.323.3333
Great Customer Service
The problem I had occurred while I was on a trip which ended with my mileage at 36530. I got it in as soon as possible and your service manager agreed to fix it under warranty with no argument.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Thomas. Glad to hear that you are consistently impressed with the service we offer here at McCarthy Auto World. If there is anything more we can do for you please come back and see us any time! Take care! Best, Marc Weis | General Manager | 763.323.3333
Great Dealership and Great Service
Very personable, very detailed and informative. Your service crew is the best! Best purchase and service experience in years. Will recommend to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your sales and service needs. Thank you for your great review! Best, Marc Weis | General Manager | 763.323.3333
Great service with a smile!!
I basically drove up w/o an apt but service personnel took me in in spite of being busy. Service was as usual prompt and done well with a smile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Farooque, we appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing McCarthy Auto World for your vehicle needs. Best, Marc Weis | General Manager | 763.323.3333
Exceptional Customer Service
Everyone at Wally McCarthy worked extremely hard to get my kids and I into a safer, more realible car. Not only did they communicate every step of the way, but they ensured I was recieved the best deal possible. I cannot express how thankful I am for eerything that they did for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, it is wonderful to hear that our staff at McCarthy Auto World was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Marc Weis | General Manager | 763.323.3333
Great Service
Everyone was kind and polite. My experience has been positive thus far with McCarthy Auto. Looking forward to future visits.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gina and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best, Marc Weis | General Manager | 763.323.3333
Great Service
fast service from intake of my vehicle to the time they called with the issue to completing the need to work to get the car back on the road
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Russell, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Best, Marc Weis | General Manager | 763.323.3333
Great on time service.
Work was started on time and completed in a timely manner. Vehicle was returned clean and all work finished as requested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks David for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Marc Weis | General Manager | 763.323.3333