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Tom Kadlec Honda

(520 reviews)
Visit Tom Kadlec Honda
Sales hours: 8:30am to 8:00pm
Service hours: 6:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:30am–6:00pm
Tuesday 8:30am–8:00pm 6:30am–6:00pm
Wednesday 8:30am–8:00pm 6:30am–6:00pm
Thursday 8:30am–8:00pm 6:30am–6:00pm
Friday 8:30am–6:00pm 6:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (507) 517-3952 (507) 517-3952
Used (507) 517-3968 (507) 517-3968
Service (507) 517-3976 (507) 517-3976

Reviews

(520 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Kadlec Honda from DealerRater.

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I have owned several Honda’s over the years. Brad D with...

I have owned several Honda’s over the years. Brad D with service has always been great and Andy Gostomczik with sales Is always there for me during the sale or years later. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are overjoyed that you are such a fan of the Honda brand, and we are honored to have the opportunity to serve you and your automotive needs! It is our pleasure to assist you in any way possible. Please let us know how our team may serve you again in the future!

Tom Kadlec Honda salesperson Rachel Hunt

Rachel was very pleasant to work with. She understood what I was looking for and showed me several cars that fit my needs. I would be happy to work with her again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bill, on behalf of everyone here at insert dealership name, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Rachel was such a great help.

This is our 4th new CRV sold or leased to us by Andy...

This is our 4th new CRV sold or leased to us by Andy Gostomczik at Tom Kadlec, Rochester, mn. So for 20 years, Andy has been our go to contact person. We referred our son (who lives in Eagan mn) to Andy for an Odyssey! Great guy an excellent salesperson!!! We really feel he looked out for our needs and wants. Don & Kac Turvold Red Wing, Mn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your very kind review and loyalty. We are delighted that you have come back to us again and that your experiences with Andy have been so exceptional!

Hyndai Elantra 2018

Great experience buying a car I appreciated the great customer service from Bryan, Tim and Ryan. Will definitely return next time I need a car 😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I get what feels like VIP treatment every time I am at...

I get what feels like VIP treatment every time I am at Kadlec. The maintenance is always spot on, the people are consistently professional yet genuinely friendly and the facility is like a hotel! Brad Anderson helped me this time and was great as always. Thanks Kadlec!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

Updated and corrected review

This review should replace previous incorrect review. My recent visit for routine service was an excellent experience. Blake Reiter is my go to guy and has always provided the best care for my car and made the whole process easy. I can always count on Blake to make sure my car is well take care of and safe to drive I have recommended Honda and Blake to several friends looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Vickie, thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

I can tell the only reason i still going to do my...

I can tell the only reason i still going to do my services on that dealership is because the service guy Brad D. is amazing for deal with i really recommend him and is only reason i still giving my cars to that dealer. Thanks Brad D. for your excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joksan, we are glad to hear that Brad provided you with great service. We think that he is really great as well! We look forward to seeing you again when your vehicle is ready for its next service.

Fantastic

Mike Dahl is always helpful. Don’t mind visiting Toms for service at all. My car is in good hands. I really like the instant alignment device.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas, thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

Body shop

We have owned a Honda for 15 yeats now and have never been disappointed with Tom Kadlec Honda . Their sales , service and now "New Body Shop " are excellent . Clean , courteous with attention to detail . There is no reason for me to go anywhere else .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service! As you know, we strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!

THE. WORST. SERVICE. DEPARTMENT among all Rochester dealers.

A Service Department consists of completely incompetent, unskilled and unprofessional members. Add lack of accountability to that and you have Tom Kadlec Honda of Rochester. They seem to have a lot of turnovers among service personnel which continually add untrained service employees. A simple Battery replacement job for my vehicle has turned out to be a nightmare at this dealership - something any local auto parts store could do in less than 10 minutes. The sales team is fine but the only thing the service department seems to be good at is an Oil Change, anything beyond that will likely be crap-shoot depending on who you deal with. You can buy your Honda vehicles here with a prayer that you'll never need to service it by them (warranty or otherwise). I am stuck with an Extended Warranty without a dealership. We will never buy another Honda again until we have access to another dealership within a reasonable distance. What a nightmare.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We are sorry we failed to provide you with professional and courteous customer service. We try very hard each day to do our best job;but have come up short at times as in your case. If you would like to share more about your recent service experience please contact our Customer Service Department at llepa@tomkadlec.com. Thank you, Tom Kadlec Honda