Reviews
Customer service outstanding
I have owned multiple Honda vehicles in the past and have been very happy with them. I have purchased the past 3 in La Crosse since that is where I live. This year I decided to extend my search to Rochester. I was amazed with there service. Kaleb Hamlin welcomed us with a warm smile and was very engaging throughout the process. "Z", the manager, even took time to come out and greet us. She was very personable and willing to make our trip to Rochester worthwhile. Last I met with Max Weisheipl for the paper work. Again, very friendly. Thanks to all of you for making this purchase a very positive one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!
New Honda CR-V Owner
Just bought a new 2019 Honda CR-V from Neal Moen. He was very knowledgeable, easy to work with, and no pressure sales pitch. Provides excellent information and training on all the new safety features on the car.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Neal will be thrilled to hear your kind words.
Honda CRV
I was looking for an 2016, 2017 Honda CRV. I ended up not getting one, because i live in Owatonna, and we have no Honda dealer, and it was hard coming to Rochester once a week to check the inventory. But i was working with Kevin DeCaluwe and he was remarkable. He would text me back and forth telling me what came in. Was also looking for a Ford Escape. We told me about the ones you have. I actually did find one in Blooming Prairie with real low miles. He was happy for me and he did not quit e mailing me because of it, he was so awesome. He is the best. Honda CRV was my first choice and i told Kevin, i would save my money, and someday buy a new CRV, and he will be the first person i come looking for. Thanks fot everything, Barb Watson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barb, thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!
Oil and Filter Change and Tire Rotation
Good Service work, but took longer than expected, was told 45 minutes, it took more like an hour. Heads up to anyone else who needs to be in and out in a quick time frame.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great experience!
I needed warranty work completed. They were very quick to get me an appointment. It took far less time than estimated. They also did an inspection and told me about "problem" areas, but there was zero pressure to have them fixed. Wonderful experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! It is our pleasure to serve you, and we are overjoyed that the quality and efficiency of our work met your satisfaction. We wish you safe travels and hope to hear from you again the next time you are in need of automotive service.
Fast and friendly
Great place to have your service work done, it doesn't matter what kind of car or pickup you drive they work on them all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
Easiest purchase ever
Recently we were looking for a used Honda for my sons first car. We worked with Andy Gostomczik and he was great! He listened to what we wanted as well as my sons wishes and found the perfect first car. I could not be happier with the experience and would most definitely use Andy Gostomczik and Tom Kadlec Honda again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!
Service
Everything has been great at the Tom Kadlec dealership. From the purchase with Max Weisheipl to service being done by Blake Reiter. New and clean facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tyler, thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.
trustworthy
We really enjoy working with Dennis Thompson. He explains what needs to be done and suggests maintenance only when needed. He's not pushy like some auto shops I've dealt with. He helped solve an issue (or what I thought was an issue) and helped to explain the new technology in the van and how it differed from the older model we used to have. He's very personable and honest. I trust my honda is being taken care of and maintained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.
trustworthy
We really enjoy working with Dennis Thompson. He explains what needs to be done and suggests maintenance only when needed. He's not pushy like some auto shops I've dealt with. He helped solve an issue (or what I thought was an issue) and helped to explain the new technology in the van and how it differed from the older model we used to have. He's very personable and honest. I trust my honda is being taken care of and maintained.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennifer, thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.