Rochester Ford

Would not buy a vehicle, bring a vehicle here for any service or trust this business in any capacity. Predatory practices and untrustworthy. Lacking transparency and common sense. We wanted an oil change and got a bill for almost 500 with shop charges that were not communicated until after things were done. First they tried to blame the customers and miscommunication, then tried to share a recording oof a phone conversation - which did not have any mention of the additional charges - then tried to justify it through an email that doesn't require any acceptance.

I regret to inform you that I had an unsatisfactory experience with a Rochester Ford. Shortly after purchasing a vehicle from them, the bumper detached while driving due to the glue they had put on to make it seem good, failing. Despite reporting the issue promptly, the dealership declined responsibility, claiming the damage occurred after the vehicle left their premises. Furthermore, the dealership employs questionable practices to enhance the appearance of their vehicles. They offer "certified" vehicles with lower mileage warranties, but upon receiving my certified car, I discovered several malfunctions, including inoperative heated and ventilated seats, a non-functional air conditioning system, and a faulty automatic window that fails to roll up when the door is closed. These issues manifested within a mere 300 miles of driving, just as the mechanical warranty expired. Given these circumstances, I strongly advise potential customers to seek alternative dealerships for their automotive needs. Personally, I will not be returning to this establishment.

Bought a car and did the whole process online and by text. The absolute best experience I have ever had!! Jeff Madison was fantastic to work with . Do not pass up the opportunity to get great service.

I tried messaging them and was told I'd get a call back. No call. I submitted an email inquiring about a vehicle, no call back. Meh, no worries there's other dealerships where I'll spend 40k at.

I worked with Justin Nordman. He was so refreshing to work with! Kind, no pressure, patient, knowledgeable! I will surly return and hope I can work in the future with Justin, he is excellent at customer service!

I found a vehicle from their inventory listed online. I decided to buy it. When I called, they told me they wouldn't sell it to me because I didn't live in "their area". So why are you advertising it nationally if you'll only sell it locally? False advertisement.

I called to purchase a truck they have listed online. They told me they don't sell outside of their "area". They said they couldn't honor the price because I didn't live in Mn. (Then why are you advertising it nationally?)

Justin at Rochester Ford was amazing and great to work with. He did not try to show us things we were not intrested in and answered all the questions we had

The dealership sold a car that we put on hold. Their only solution was to order a new one and start the wait over again after we already waited multiple weeks for the car we had a hold on.

Never trade here Rochester Ford claims to trade value with Kelly blue book was also told by 2 salesman to have them offer 1/2 of book value was. I had 2 other dealers in town offer book value they wanted me to get a check from other dealers and bring it to them since they so called could offer the same to buy there vehicles from them horrible business in my thought.