LA Auto Star

Thanks Guys everything went according to expectations Thanks Joan Thanks Natalie. I was a little skeptical at first but you excellent customer service appeased me

WONDERFUL!!!! I usually will not car shop and Natalie was a very nice young lady to deal with and gave us a Great Experience. Thank you!

they helped me get the car i was looking at but they gave it to me with an empty tank of gas, and whenever i texted them to talk about the car or when i would get my plates it took the a very long time to respond. sometimes up to a day.

If youre looking for quality used cars, this is the place. Look for Johann!

Was easy found the car I wanted test drove. Picked up 2 days later paperwork was done. Easy car buying thanks for a relaxed car buying experience.

Place has amazing selection, knowledgeable salespersons and hands on owners. Vehicle is priced right, clean, ready and got financing arranged in less than an hour.

BUYER BEWARE! I purchased a beautiful looking truck on the 5th of Jan, and I’ve seen it about 4 times, each time its been on the way to the shop, were it is to this very day. The sales experience was positive. However, the nightmare began the day after leaving the lot. The vehicle’s Service Engine Light(SEL) came on during the drive back to Northern Va. I took it to a local dealer and had it checked. The dealer told me the codes were permeant codes that were cleared so the SEL would go off. The Service Advisor also stated that there maybe more than the 5 codes but it wouldn’t know until they come back since the only codes he could see the history on were the permeant codes, not any pending. I had it all repaired and left. Drove it work the next week and threw several other codes, which is what I’m dealing with now. Again, I had those repairs done and left. Unfortunately, its been to several different dealerships due to personal work requirements. I thought it was repaired so I drove it TDY, and the SEL not only came back on, but went into reduced power mode due to the codes. This vehicle is now on its 4th stay at a GMC dealership in under 30 days. At the price of the sale you’d think the LA Auto would be more willing to offer assistance. Instead of any sort of compensation for the thousands of dollars of out of pocket cost in repairs and lost time away from work dealing with this nightmare, I was offered to be upsold an additional service. Why would I trust you to buy anything else from you? If Va had better lemon laws, we would be headed to court. The SEL was intentionally cleared, and that is misleading a customer, and theft by deception. For this headache, and combined cost, I could’ve bought a 2020. If you’re a Service Man or Woman, stay away. You’ll PCS and be stuck with BS. I would get the dealership blacklisted from selling to the military if I could. If your local and want a handy man special, by all means go in and purchase your hearts desire.

BUYER BEWARE! I purchased a beautiful looking truck on the 5th of Jan, and I’ve seen it about 4 times, each time its been on the way to the shop, were it is to this very day. The sales experience was positive. However, the nightmare began the day after leaving the lot. The vehicle’s Service Engine Light(SEL) came on during the drive back to Northern Va. I took it to a local dealer and had it checked. The dealer told me the codes were permeant codes that were cleared so the SEL would go off. The Service Advisor also stated that there maybe more than the 5 codes but it wouldn’t know until they come back since the only codes he could see the history on were the permeant codes, not any pending. I had it all repaired and left. Drove it work the next week and threw several other codes, which is what I’m dealing with now. Again, I had those repairs done and left. Unfortunately, its been to several different dealerships due to personal work requirements. I thought it was repaired so I drove it TDY, and the SEL not only came back on, but went into reduced power mode due to the codes. This vehicle is now on its 4th stay at a GMC dealership in under 30 days. At the price of the sale you’d think the LA Auto would be more willing to offer assistance. Instead of any sort of compensation for the thousands of dollars of out of pocket cost in repairs and lost time away from work dealing with this nightmare, I was offered to be upsold an additional service. Why would I trust you to buy anything else from you? If Va had better lemon laws, we would be headed to court. The SEL was intentionally cleared, and that is misleading a customer, and theft by deception. For this headache, and combined cost, I could’ve bought a 2020. If you’re a Service Man or Woman, stay away. You’ll PCS and be stuck with BS. I would get the dealership blacklisted from selling to the military if I could. If your local and want a handy man special, by all means go in and purchase your hearts desire.

Both Johann and Marina were very straight forward about the car buying process. They seemed to look out for my best interest by being honest and recommending what I should do when it came to financing. Unfortunately we couldn’t go through with the car buying but service wise I definitely recommend!!!!

How can you send something and don't have all the information. It was at the end of close of business Your words, Mr. Alton, you've visited us late afternoon and completed credit  This application was sent to the bank that same evening. You called us the following morning and asked to stop the approval process, which we did right away and your application was not send to any other finance companies. Unfortunately your request was a bit too late...I believe we've treated you with respect and definitely do not deserve this rating. I would appreciate you revisiion