LA Auto Star

5.0 out of 5 5.0
Rectangle 48
Sales 10:00 AM - 7:00 PM

LA Auto Star Hours

Sales

Monday

10:00 AM - 7:00 PM

Tuesday

10:00 AM - 7:00 PM

Wednesday

10:00 AM - 7:00 PM

Thursday

10:00 AM - 7:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

11:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2006

Welcome to LA Auto Star, a family-owned, local business proudly serving military and civilian customers in Virginia Beac

...

h, Norfolk, Chesapeake and Greater Hampton Roads area since 2003. Let us show you how easy and stress-free it can be to purchase quality used cars, trucks, SUVs or vans for your family. We specialize in all makes and models. We always have pre-owned Jeeps, Mustangs, Subarus, Tacomas, luxury and sports vehicles in stock. Visit our virtual showroom of hand-picked inventory of gently used cars and stop by for a test drive today. We offer competitive, on the spot financing, service contracts, and outstanding customer service.

"Easy on the spot financing for everyone! CARFAX on every vehicle."

Reviews

5.0 out of 5 5.0
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 22, 2018

    Purchased a used Car from here. Overall it was a good experience and I never felt pressured to purchase. So far the car seems like it was well represented... and I’m overall happy with the experience. Their facility definitely has some room for improvement but I think they are able to save their customers some money by not having a big fancy building.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear customer, thank you for this review and 5 star rating! We appreciate you taking a minute to share your opinion on shopping experience at LA Auto ...Star with our potential buyers. Thank you for your business. Hope to see you again in the future! LA Auto Star team. www.laautostar.com

  • 5.0 out of 5
    September 13, 2017

    La Auto Star exceeded expectations. A family operation that put us as customers first. They helped my 80 year old Mom purchase a perfect used Toyota... Prius. They couldn't have been more patient and kind. Thank you.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Alex for 5 Stars! It was nice working with your family. And let me tell you, your mom is simply awesome! Anytime you, guys need anything, p...lease let us know and we will be happy to help!

  • September 26, 2018

    As an out-of-state buyer, I was met at the airport, and thoroughly shown the car. I took a test drive with their mechanic (my choice) and went on rough... roads and did a panic stop, etc. Everyone was friendly, but more important, they were straightforward and honest. By that I mean there was no attempt to embellish or make up things about the car. The car and the Carfax spoke for themselves! The actual transaction was smooth and to the point. No funny business or surprises. I drove the car some 600 miles home and it worked flawlessly. I am extremely pleased with the car and the entire buying process.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much Mike for your review and 5 Stars! LA Auto Star

  • 5.0 out of 5
    May 10, 2017

    We had a great experience here buying a car for our daughter. Vitale responded to me right away when I e-mailed him late on a friday evening. These guys... are honest and low pressure and it was obvious they have a lot of loyal, repeat customers to their family business. Our daughter loves her new car and we will be back!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's better later then never...Mike, we missed replying to your 5 Stars...Thank you for great review! Happy to help you anytime you need us. Please ke...ep in-touch.

  • 1.0 out of 5
    June 27, 2016

    I had been to LA Autostar searching for a Jeep twice and my experience isn't that pleasant. The first time was better, because we interacted with a Lady... in there.. the second time was like you walk into the store and they did not seem to be inviting. The dealer wasn't even bothered in pleasantry greetings, ask alone take a seat. After a test drive we weren't even invited inside to discuss further on a deal! Not sure how that attitude attracts customers. I din't feel like going back to make a deal.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Every employee here, at LA Auto Star is a PRO CUSTOMER - whether customer is right or wrong (both happen, we are just humans). Here is a one star revi...ew...very unfortunate. Definitely teaches us something every time, but at the same time helps our future customers. It all comes down to very large discounts. Anybody who owned a business at one time or another knows there is only so much you can discount your product...If we want to stay in business, and we do, we can not discount cars thousands of dollars! In this situation you, Amrth came back from a test drive liking the vehicle, and offered us $3,500 less then asking price for a high demand, one owner Jeep Wrangler we just added to our nice collection of Jeeps. As for your first visit, when we stayed AFTER HOURS just for you, I wish you left us a positive review. Although you were asking us to trade your vehicle for a full retail value, we took our time to talk to you not just about purchase/trade process, but also gave you valuable suggestions about repairing issues your vehicle had, and educated you on transferring extended warranty you had to a person you will be selling your BMW to. Should you decide to come back, we are here to help.

  • 5.0 out of 5
    May 11, 2016

    Great customer service, Great Prices, Always on time.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2016

    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for sale.... It was the truck I really wanted, but buy the time I talked my to wife about coming down it had sold. All the information I ask for about the truck you staff supplied. Marina was a great sales person and I"m sorry I did not get back her sooner. In my humble opinion, the people at L.A. Auto Star were very courteous and respectful, something you very rarely find at most auto dealerships today. I would highly recommend your dealership to anyone who is looking for that perfect auto and a friendly, courteous atmosphere. Again, I would like to thank all the staff at L.A. Auto Star, for your professionalism and all that you have done for my wife an I. Respectfully Yours; Garry M.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2016

    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for sale.... It was the truck I really wanted, but buy the time I talked my to wife about coming down it had sold. All the information I ask for about the truck you staff supplied. Marina was a great sales person and I"m sorry I did not get back her sooner. In my humble opinion, the people at L.A. Auto Star were very courteous and respectful, something you very rarely find at most auto dealerships today. I would highly recommend your dealership to anyone who is looking for that perfect auto and a friendly, courteous atmosphere. Again, I would like to thank all the staff at L.A. Auto Star, for your professionalism and all that you have done for my wife an I. Respectfully Yours; Garry M.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2016

    My wife wanted a newer car and had particular model, exterior/interior colors, and specific features in mind. We bought cars from LAautostar before and... had great experience. I contacted the dealership about our wish list vehicle. In less than 24 hours the exact match to our wish list has appeared at the LAautostar lot. The car was absolutely beautiful. Also when we contacted LAautostar we already had preapproved loan from our bank. LAautostar on the spot found us the lender offering half the rate we received from our bank. This was exceptional car buying experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 9, 2015

    This is a letter that I wrote to Rodi: Hello Rodi, Thank you for being not only efficient, but also so nice. I'm writing to say that I won't be buying... the Toyota Sienna as planned because my "Friends & Family Network" just came through for me. And, I was made an offer that I just could not refuse. Nevertheless, my wife and I both wanted to express our thanks. We'll surely recommend you to our friends, too. Sincerely, Bob Butler

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews