Reviews
Write a reviewgreat service
JJ in the service department is an awesome guy that helps any way he can. Nice comfortable place to wait for your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thank you for taking the time to write about your experience with us! I am happy that JJ was able to help you. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Stephen Plunkett General Manager splunkett@berglundcars.com
Great customer service
Went over and beyond to make sure the price was where we could afford, and even stayed after hours to make sure we received the vehicle. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a great experience. Feel free to call or stop by if there is anything else we can do for you! Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Great service
I only needed a state inspection and oil change, so the work was routine. What I like the most about the Service Department is the courtesy ride to and from work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, Ruth. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Friendly staff. Clean restroom.
Everyone was very nice. I was in and out in a reasonable amount of time. The computers were down that day,so my receipt was mailed to me. The donut I ate was delicious!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to the opportunity to see and service you again in the future! Warm regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Scheduled a annual state inspection at Berglund.
Very helpful Services Representative. I was kept updated on my car's status. Also, my car was completed in record time so I did not have to wait very long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Willard, we would like to thank you for your kind words. We feel our service department is what makes Berglund Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with the service you received during your visit. We look forward to seeing you for your next service appointment! Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Seamless service
Seamless drop off before work and pick up afterwards (no waiting.) JJ gave my car a complimentary wash and it looked really nice when I picked it up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience at our dealership, Kimberly. Each employee is a valued member of the Berglund Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Great fast service.
Got me in on the same day. Finished before schedule and on top of that you washed my car in fine fashion. Also, the donuts were great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Ronald for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
Toyota
John Pruit who is no longer with the company, has gone out of his way on multiple occasions to help me understand my prius. Outstanding customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that John was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Stephen Plunkett General Manager splunkett@berglundcars.com
15,000 Checkup visit
In and out quickly, people were excellent to work with, Bergland's best asset is their people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Berglund Toyota Lychburg does a great job
Bill M and the Service team do a great job taking care of me & my sequoia. They are always making the best economical suggestions for me. They do not oversell or create extra expenses. I trust their recommendations and actions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hunter and thanks for your kind words! We appreciate Bill as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and hopefully we get to see you again! Kind regards, Stephen Plunkett General Manager splunkett@berglundcars.com