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Berglund Toyota

(606 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berglund Toyota from DealerRater.

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David Rich was really helpful and gave my wife and I the time we needed to make a decision without pressuring us. It was very refreshing to have a knowledgeable salesman while being kind. We would recommend David from Berglund Toyota in Forest!

David Rich was really helpful and gave my wife and I the time we needed to make a decision without pressuring us. It was very refreshing to have a knowledgeable salesman while being kind. We would recommend David from Berglund Toyota in Forest!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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David Rich was amazing, this was my first time dealing with him and he was amazing

David Rich was amazing, this was my first time dealing with him and he was amazing

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I sold a vehicle to Berglund and the title to my car was delayed, therefore the check to me was delayed. I continued to reach out to the dealership and received zero communication. My calls were ignored, not returned, neither was email. I had to get the title on my own and then they tried to take the title without handing me a check. Poor communication and all around bad business. This is my 5th Toyota purchase, 1st from Berglund, and will be my last. If I could give zero stars I would.

I sold a vehicle to Berglund and the title to my car was delayed, therefore the check to me was delayed. I continued to reach out to the dealership and received zero communication. My calls were ignored, not returned, neither was email. I had to get the title on my own and then they tried to take the title without handing me a check. Poor communication and all around bad business. This is my 5th Toyota purchase, 1st from Berglund, and will be my last. If I could give zero stars I would.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Jonathan was great to work with. Super nice guy and helpful. He made the process of buying a car painless.

Jonathan was great to work with. Super nice guy and helpful. He made the process of buying a car painless.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Update: Randy in service was able to fix the issue with truck, and took time to explain all the neat features the truck has. Im updating my review, due to attention to issues we're handled . Thanks to Chris the Sales Manager and Randy service manager.Thanks again!!!! Very happy with my purchase,and yes I would reccomend Berglund Toyota to everyone!!!

Update: Randy in service was able to fix the issue with truck, and took time to explain all the neat features the truck has. Im updating my review, due to attention to issues we're handled . Thanks to Chris the Sales Manager and Randy service manager.Thanks again!!!! Very happy with my purchase,and yes I would reccomend Berglund Toyota to everyone!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Jonathan Fernandez was very knowledgeable and friendly. Helped us find the right car for our budget! Highly recommend!

Jonathan Fernandez was very knowledgeable and friendly. Helped us find the right car for our budget! Highly recommend!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Our Sales Rep, David Rich, was exceptional throughout the process! He demonstrated a high level of professionalism, courtesy, and genuine care. He went out of his way to accommodate all of our requests.

Our Sales Rep, David Rich, was exceptional throughout the process! He demonstrated a high level of professionalism, courtesy, and genuine care. He went out of his way to accommodate all of our requests.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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David Rich was a patient, knowledgeable and very helpful sales professional. My wife and I contacted several different car dealerships looking for a vehicle that suited our needs. David and the team at Burgland gave me the facts about their cars, allowed for multiple test drives and negotiated a fair price. I highly recommend them to anyone looking for a vehicle in central VA.

David Rich was a patient, knowledgeable and very helpful sales professional. My wife and I contacted several different car dealerships looking for a vehicle that suited our needs. David and the team at Burgland gave me the facts about their cars, allowed for multiple test drives and negotiated a fair price. I highly recommend them to anyone looking for a vehicle in central VA.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Stan was excellent to work with and extremely helpful! I would highly recommend Berglund Toyota!

Stan was excellent to work with and extremely helpful! I would highly recommend Berglund Toyota!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Judson Morris was awesome to work with and the rest of the staff was wonderful and in and out the door in no time.Thanks again!!!

Judson Morris was awesome to work with and the rest of the staff was wonderful and in and out the door in no time.Thanks again!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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