Napleton's Schaumburg Mazda

Napleton Mazda was a very friendly environment and I highly recommend them for anyone's next new or used car purchase. Renee kindly helped us in finding the right car at such a great price!

My son and husband when in to look at a car that was listed "under their pre-owned category" ~ Of course, that car wasn't there, so my son test drove another Certified Car on their lot and of course fell in love with it. They had a "ball park" quote and price on the car, with financing info, rebate info, and was given the information that it was Mazda's Corporate Policy that all Certified Cars be sold with an additional warranty (which the customer pays for). Fast forward to one week later, my son goes in and gets another sales person(s) Kate Wedzik, and Jonathan Proano, and the previous "deal" was no longer valid. No negotiating on the price, financing was mis-quoted, no longer honoring the rebate that was promised, and now the Mandatory Warranty was higher. My son, walked . . . called Biggers Mazda in Elgin, where he was informed that there was NO Way that Mazda mandates additional warrranty on pre-owned cars. The next morning he went into the Elgin dealership and within three hours walked out with a new car for less money! Fraud on so many levels!

We purchased a brand new 2015 Mazda CX5 last week. The sales representative was Kate Wedzik. She is a very experienced salesman and the buying process was easy.We recommend going to Napleton dealers. We have purchased 3 cars within the past 2 years.

I usually take overly negative (or positive) comments with a grain of salt. Well, I should have listened to the negative ones more closely. The ones that say one of the managers lacks people skills and is rude are 100% accurate. I'm pretty sure I was dealing with the same guy. Its almost like he was trying to be sarcastic and condescending intentionally. I found myself looking around for the candid camera. Can a sales manager really be this clueless? Apparently my statement that I was ready to buy a car that night I can't imagine how they sell any cars here.

They did not repair my car as promised. Their answer was "it is good enough" . Purchased the extended warranty, little did I know they sold me theirs and NOT Mazda's so I now have warranty work and just found out I have no choice but to go back to their sub par workmanship

I will never purchase a vehicle from this dealership. The customer service, sales manager, and service dept. has poor leadership. and people's skills. They are very rude and try to push you to hurry and purchase a car to make their commission, they are the least bit concerned about the customer. The sales manager has a very poisonous attitude and he feels because he has been there for many years he has the right to talk to people anyway he pleases. In 30 years of buying cars, this is the worst dealership I have ever visited and it is a guarantee they will never get my services ever again. Because what I experience I will never by a Mazda again. The owner should be ashamed of the people he employees at this location.

Talked poorly about my car I was trying to trade in, gave me a complete low ball offer nowhere in the vicinity of my what my car is worth on a trade in, called ahead for an appointment just to see what my car was worth & still waited an 1hr and ?. Stay away from this dealership, it?s not worth your time or effort.

Buy with confidence, great pricing, great service and they treated me like family. I have purchased 2 cars from them and would be happy to buy my next car there as well.

I think this is a great place to get nice service. I was just searching for my ideal used car, but they still keep patience to show me the details. I will choose them eventually!

Clean facilities. Got me a car quickly, for somewhat cheaper than other dealerships.