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Napleton's Schaumburg Mazda

(209 reviews)
Visit Napleton's Schaumburg Mazda
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (847) 643-9915 (847) 643-9915
Used (847) 643-9918 (847) 643-9918
Service (847) 939-6479 (847) 939-6479

Reviews

(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Salesman (Rigo) was excellent in providing outstanding

Salesman (Rigo) was excellent in providing outstanding customer service. Bought a 2025 CX90 PHEV was patient and took a lot of time helping us understand all the new technology that today’s new cars have. I’ve gone back to ask question and was more than provide all the help I need! The entire process was easy, although signing paper work takes more time than I remember. I would gladly recommended Napleton Mazda of Schaumburg if you are in the market for a new Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leo was such a great help for us in choosing the right

Leo was such a great help for us in choosing the right car for our family. Very informative of the car and its features. Would definitely consider buying again from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Really good overall experience.

Really good overall experience. I thought that people were really in touch with me during the process via phone and text

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chase was very helpful and down to earth which made the

Chase was very helpful and down to earth which made the buying process smooth and quick! Buying a car can be a stressful time, but Chase listened to what I was looking for and ultimately got me in a Mazda that had more than what I asked for. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice salespeople, got a used car with low miles for a

Nice salespeople, got a used car with low miles for a fair price. Will work with customers on financing options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I received great service from the Mazda Service Team

I received great service from the Mazda Service Team today. Thank you for your expertise, Steven! Great Job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience .

Great experience .nice people to work with .fit all my needs couldn’t have been nicer. good price for a great car . Love my new Mazda !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Andy M was great!

Andy M was great! Thank you for listening and helping with the new CX-5!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Audrey was great to me!

Audrey was great to me! Patient and willing to help, made my experience much easier than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best car buying experience EVER!

The best car buying experience EVER! My car salesman Andy was so friendly and personable. He made me feel like I was family. The finance manager Victor was also amazing, very friendly and very helpful. I would highly recommend Mazda Dealership in Palatine. I’m definitely referring all my family and friends looking to purchase a new vehicle. Thank you guys so much for the wonderful car buying experience. 😊❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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