Reviews
Salesman (Rigo) was excellent in providing outstanding
Salesman (Rigo) was excellent in providing outstanding customer service. Bought a 2025 CX90 PHEV was patient and took a lot of time helping us understand all the new technology that today’s new cars have. I’ve gone back to ask question and was more than provide all the help I need! The entire process was easy, although signing paper work takes more time than I remember. I would gladly recommended Napleton Mazda of Schaumburg if you are in the market for a new Mazda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leo was such a great help for us in choosing the right
Leo was such a great help for us in choosing the right car for our family. Very informative of the car and its features. Would definitely consider buying again from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Really good overall experience.
Really good overall experience. I thought that people were really in touch with me during the process via phone and text
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chase was very helpful and down to earth which made the
Chase was very helpful and down to earth which made the buying process smooth and quick! Buying a car can be a stressful time, but Chase listened to what I was looking for and ultimately got me in a Mazda that had more than what I asked for. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice salespeople, got a used car with low miles for a
Nice salespeople, got a used car with low miles for a fair price. Will work with customers on financing options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I received great service from the Mazda Service Team
I received great service from the Mazda Service Team today. Thank you for your expertise, Steven! Great Job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience .
Great experience .nice people to work with .fit all my needs couldn’t have been nicer. good price for a great car . Love my new Mazda !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy M was great!
Andy M was great! Thank you for listening and helping with the new CX-5!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Audrey was great to me!
Audrey was great to me! Patient and willing to help, made my experience much easier than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The best car buying experience EVER!
The best car buying experience EVER! My car salesman Andy was so friendly and personable. He made me feel like I was family. The finance manager Victor was also amazing, very friendly and very helpful. I would highly recommend Mazda Dealership in Palatine. I’m definitely referring all my family and friends looking to purchase a new vehicle. Thank you guys so much for the wonderful car buying experience. 😊❤️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase