Napleton's Schaumburg Mazda

Best car buying experience ever. All staff were friendly yet did not pressure me, worked hard to arrange a deal I was comfortable with. Everyone from Clint and Daniil in sales to the finance team. I highly recommend.

I have never left a negative review before, but this time the situation went far beyond normal service. They were supposed to clean the headliner and seats in my car, but instead all my personal belongings were thrown out: Chicago parking sticker, I-Pass, insurance tag — total losses of $85 ($60 personal items and case, and $25 to renew all stickers). What bothers me most is the wasted time and the complete lack of respect and indifference to the customer. I should go to the office of the city clerk, wait 35 minutes in line, get a certificate that the sticker was lost or stolen, then go to the police station with it where they gave me some certificate/document, and return back to the city clerk again with the certificate/document and pay renewal fees — and now I need to buy all the stuff again. I tried several times to get an explanation and compensation, but instead of a clear answer I only received “we will figure it out” and “we are waiting for the manager.” Two weeks have passed since my request — not a single concrete proposal on how to resolve the issue. I had to spend additional hours restoring everything in city offices and the police, even though it was very simple to avoid this just do not touch personal belongings in the car. This level of irresponsibility and disregard for customers is unacceptable. I strongly do not recommend this dealership if you value your time, nerves, and personal belongings.

Very disappointed in the service department. Fuel induction and injection service was recommended at less than 24k miles. Normally recommended at 30k to 60 k miles. Also was told by Dennis Siears back in January that a 3% credit card fee would no longer be charged. That hasn't happened. Seems like Mazda is trying to gouge the customer

Absolutely amazing experience from start to finish! Andrew in Sales was friendly and helpful, and Tom—hands down the BEST—went above and beyond to make everything perfect. If you’re looking to get a car, this is the place. Go here and get one today! 🚗💯

Great experience, friendly and courteous staff, no surprises. Andrew was a pleasure to work with.

I bought my car yesterday.Everyone at the Schaumburg Mazda were very friendly specially Andrew, who was the salesman. Very professional, kind and helpful . Thank you

Leo was a big help with making our purchase a great experience. Answered every question we had.

Salesman (Rigo) was excellent in providing outstanding customer service. Bought a 2025 CX90 PHEV was patient and took a lot of time helping us understand all the new technology that today’s new cars have. I’ve gone back to ask question and was more than provide all the help I need! The entire process was easy, although signing paper work takes more time than I remember. I would gladly recommended Napleton Mazda of Schaumburg if you are in the market for a new Mazda.

Leo was such a great help for us in choosing the right car for our family. Very informative of the car and its features. Would definitely consider buying again from this dealership.

Really good overall experience. I thought that people were really in touch with me during the process via phone and text