Reviews
FANTASTIC DEALER AND SALES STAFF
My mother and I stumbled across this dealership, by way of cars.com. I was looking for a Ford Escape and I came across one I was interested in at this dealership. From the initial customer service call regarding the availability, to speaking with Tom Giampaolo , everything was great. Long story short, I ended up purchasing a 17 Ford Escape and could not be happier. Tim in Finance was awesome as well. My mother is extremely pleased with her new vehicle. I will recommend this dealership to all my friends and family. Thank you all for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this experience, Iris! Customer service is one of our top priorities, so we really appreciate your positive comments. If there?s anything else we can do to assist you, please don?t hesitate to reach out!
2009 Ford Flex
I bought a second used vehicle from this dealership. They are always upfront with costs and issues if any. I will be back. They always have the best deals.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we?re happy to hear you had another great experience with us! As one of our valued customers we want to sincerely thank you for your business, and we look forward to your next visit. Take care!
Great Experience!
Just leased a brand new 2020 Ford Explorer ST from Crest Ford. It's the 6th or 7th vehicle I have gotten from Crest. Adam Whitehead made the process very easy (low pressure, straight forward pricing, etc.) Thanks again Dave Way and the Crest Ford Centerline team for making this experience a breeze!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jake, thank you for your kind words and congratulations on your new Explorer! We're glad you had a great experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!
Good People at Crest Ford!!! :)
I Talked with the General Manager at Crest Ford and Sales Manager today. I was confused about the sale pricing My bad these are good People!! :) They helped me get into a Beautiful Nice 2015 Ford Taurus SEL :) I do Love this car it is AWESOME!! :) :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful Experience
I had a wonderful experience purchasing my Ford Escape through Crest Ford. It was a positive experience from my initial online inquiry through the test drive and purchase. Everyone was knowledgeable, professional, and very pleasant to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
F-150 repair
I had my 2018 F-150 in for recall notice and tire rotation. The service department did a great job in getting my vehicle serviced in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the positive feedback about our service department! If there is anything additional we can assist you with, please let us know! Take care!
Crest Ford Service
Service advisor was extremely helpful, knowledgeable, kept we up to date throughout the service appointment. Service technicians performed the maintenance in a professional and timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Routine or Unexpected visits
I always have a great experience at Crest Ford. My Service Advisor Tony always goes the extra mile to make sure everything is handled quickly and efficiently. If it is routine or an unexpected visit, he always makes sure I'm on the road within a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best car dealer in Detroit.
Crest is the best car dealership I have ever done business with. The service dept has always done a great job. And the management is outstanding, especially mr. Dave Way. Thank goodness I found them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy customer
Nice and professional staff , would definitely recommend them to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase