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Reviews

(642 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest Ford from DealerRater.

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Great oil change

I really love the special Treatment Mike Smeckert gives me. He makes it worth driving my car out of the way for an oil change. The cashier was also delightful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tricia, we're glad we were able to provide you with such a positive experience! We hope to be of service to you again! Take care!

New Lease Vehicle

Ordering the vehicle that I wanted was easy. Picking up the vehicle was also easy. No hitches, was a very smooth transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Marcia, thanks! It's always great to hear that everything was completed so easily! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Exceptional

I had the best experience possible! I highly recommend the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Drusilla, our Staff is dedicated to providing all our guests with outstanding customer service and quality vehicles you can trust! We sincerely appreciate your recommendation of our dealership! Thank you so much for choosing Crest Ford, Inc!

Customer Service #1

They were great! I came in late and they still got my oil change done in 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're happy to hear we could get you back on the road so quickly, Cari! Thank you again for choosing Crest Ford, Inc., and we hope to see you again soon!

Good tire service

Friendly and fast. Very good work on my tire. I was glad I took the tire insurance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, thanks for the great star-rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Happy Customer

Simply put, there are no surprises. Friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Great Service!

Great service and price! Marge was immensely helpful and supportive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Daniel, thanks! It is great to hear our Staff took such great care of you! We hope to see you here again!

What???

I was greeted by name and was promptly served. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Diane, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

Crest Ford Service Department

I have continued to use Crest Ford for service on my 14 Fusion where I purchased it (even tho I live about 25 minutes away) because they are SOOOO good. Very professional, helpful, friendly, I have never experienced ford service as exemplary as at Crest Ford and I've been driving Ford Motor Products all of my driving life!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Flexible and customer-centric dealership

Simple stress free experience. The deal was closed and I was in my new Explorer three days after I called . Most flexible competitively priced Ford dealership I've worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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