Reviews
Thank you Ulysses! You provided great service!
IThe dealership was clean and we enjoyed the complimentary coffee. Our service was done on time as promised. Our car was returned to us freshly washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy to hear it, Michelle! It's our pleasure to provide you with excellent service! Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Ulisses service with a smile .He will work for you
Ulisses Is awesome. I dropped my vehicle off on Tuesday of last week and called and explained the problem. He worked with me to correct the issues. He is an asset to BMW of Riverside. I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience, James. We're so happy to hear Ulisses ensured your vehicle was taken care of properly! Please don't hesitate to reach out if there's anything else we can help with! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
BMW of Riverside always provides exceptional service.
BMW of Riverside always provides exceptional service. The only place I’ll bring my vehicle for oil changes or any of my service needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing BMW of Riverside, Jay! We're proud of our team for always delivering excellent service and we look forward to providing you with another excellent visit soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Extremely satisfied courteous finished my service and
Extremely satisfied courteous finished my service and tire replacement on the same day ! I am very happy for that thanks BMW . Ulisis and Daisy went beyond my expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear you loved your experience with us! We can't wait to work with you again. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Great Services
Service was great and Ulysses was very friendly. He was efficient and had my car done quickly. My car came back clean and that was great after so much rain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Monique! Thank you for your stars. We're so happy to hear Ulysses and our service team took excellent care of your vehicle. Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
My Preferred BMW Dealership
On my 5th BMW vehicle and have been working with Daisy Keene over the last 10 years or so. She always provides efficient and friendly service :-) My only hiccup this past visit on 1/20 was still having to wait after being told my vehicle was ready. I paid what I needed to, and the cashier told me just waiting for your keys. After a good 15 minutes, I inquired, and told it was being washed - so then it wasn't really ready LOL. Nevertheless, I have never had any significant problems with this dealership - sales, service, and finance staff are always professional and pleasant!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Naureen, We're happy that overall you receive quality service here. We appreciate your feedback regarding the small issue at your most recent visit. We'll be sure to address this with our team and we look forward to providing you with a 5-star experience at your next visit. Hope your vehicle's treating you well. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Excellent Customer Service
Hands down, best dealership experience I’ve ever had. Customer service is excellent. From the beginning to end with purchasing to servicing your vehicle. Definitely 5 star review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ana! We're so happy to see you receive great service from start to finish and we look forward to taking care of all your vehicle needs for years to come. See you again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Uli is a very nice and knowledgeable service advisor.
Uli is a very nice and knowledgeable service advisor. He explained what my car exactly needed repairs, very patient , considering customer budget and save my time . Thanks Uli.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so proud of Ulisses for working hard and delivering excellent service. Visit us again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
My service advisor was Ulisses, and he is very
My service advisor was Ulisses, and he is very professional. This is the second time I dealt with him, and I was very happy with the customer service he provided. He went above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Welcome back, Deyanira! We're so glad Ulisses ensured another 5-star visit. Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com
Great customer service.
Great customer service. Justin did a phenomenal job. Smooth transaction will be back for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing BMW of Riverside! We look forward to providing you with another excellent visit soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com