Reviews
Insurance Agent
Eric was the service manager who helped me, and has helped me several times. He is very helpful and keeps you informed during the entire service process. No surprises! Great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Clark, Thank you for sharing your recent 5 star service experience with Eric here with us at Tuttle-Click Tustin CJDR. We are pleased to hear that Eric is always very helpful and informative about the service work on your vehicle. We greatly appreciate you choosing us to service your vehicle. We are here for you anytime in the future. Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Tustin location
They are friendly and helpful and got the car done quickly for us! I appreciated the car wash too! Thank u for the good service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michael, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Tustin CJDR. We are pleased to hear that your experience with us was friendly, fast and quality. Thank you for choosing to service with us, and we are here for you anytime in the future! Tuttle-Click Customer Service |support@tuttleclick.com
Great Service and Customer Communication
I worked with Eric in the service department to have the rear window of my new Ram pickup repaired under warranty. Eric was my service advisor and he was extremely communicative and easy to work with. A truly refreshing experience. I've had Fords and Toyotas in the past, and service department experiences with those brands have been lackluster to say the least. Eric has made me a Ram customer for life. So far, the team at Tuttle Click Tustin have been truly exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jimmy, thank you for sharing your recent 5 star service experience with Eric here with us at Tuttle-Click Tustin CJDR. We are thrilled to hear that Eric was communicative, easy to work with and trustworthy. We are so happy to hear you are a Ram customer for life now! We are here for you every step of the way. Thank you for being part of the Tuttle-Click family, and enjoy every mile ahead Jimmy! Tuttle-Click Customer Service | support@tuttleclick.com
Oil change
Very good experience. Every body is friendly and Rixi even drive my van for car wash. Thank you everyone for the enjoyable experience I will definitely recommend your dealership to my friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cecilio, thank you for sharing your recent 5 star experience with Rixi here with us at Tuttle-Click CJDR. We are pleased to hear that your service experience was enjoyable. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Cable replacement
The service was preformed efficiently. The service writer was very helpful. And i would recommend click tuttle dealership. I am a happy customer and would recommend the aervice there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Winnebago, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Tustin CJDR. We are glad to hear that your time here was efficient, helpful and satisfactory. Thank you for choosing to service with us, and we are here for you anytime in the future! Tuttle-Click Customer Service |support@tuttleclick.com
Car repairs
They have been taken care of my vehicles since last 15-20 years. Service advisor understands the issues and repairs are done at the first go in a timely fashion. Very satisfied with the service. Staff is very polite and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sal, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Tustin CJDR. We are thrilled to hear that you are always very satisfied with the service we provide. Thank you for continuing to be part of the Tuttle-Click family for over 15 years now! We are so honored. We will continue to be here for all your service needs as well. Enjoy the road ahead, and we look forward to seeing you again in the future! Tuttle-Click Customer Service |support@tuttleclick.com
Servicing my RAM Truck
I was extremely satisfied with the service I received when I brought in my 2019 RAM Truck at Tuttle-Click Tustin. They completed all items in less than a half day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Tustin CJDR. We are thrilled to hear that your experience was fast and quality. Thank you for choosing to service with us, and we are here for you and your Ram anytime in the future! Tuttle-Click Customer Service |support@tuttleclick.com
Best car buying experience!
Fast and easy car buying experience! Found the vehicle online, spoke to Kevin Draucker , he gave me the best price. Filled out the online application signed with docusign. Picked up my car the next day! It was ready to go! Signed hard copy documents and drove away! Only at the dealer for a half hour! Streamline process! Highly recommend!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Allison, Thank you for sharing your recent 5 star purchasing experience with us here at Tuttle-Click Tustin CJDR. We are thrilled to hear that your experience with Kevin was fast, easy and straightforward. Congratulations on your new vehicle! Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Vehicle Service
My got to for service of any kind. Everyone is very courteous and the customer service is top of the line. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Frederick, Thank you for sharing your recent positive experience with us here at Tuttle-Click Tustin CJDR. We are pleased to hear that your service experience with us was kind, and "top of the line". Thank you for choosing us, and we hope you enjoy the road ahead. We are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
Do NOT take your car here!
Do NOT take your car here for service. I bought my Jeep here in 2014 and have been a loyal and faithful customer since. Well last week I brought it in for the 90k service and they ended up doing a lot of unnecessary work ( stuff that Jeep does not recommend as well as major services that weren’t due for another 7k and 30k miles). They said I needed it when I didn’t. Tried to charge me a grand total of $3772.88! For a standard 90k service to a car that has only been serviced by them and has had all recommended services performed. I told them no and they brought it down to $2800.00. Labor alone was on the invoice as $2785.40! It was there for 2 days! I called Bureau of Automotive Repair and had another mechanic and a different Jeep service manager look at it. They confirmed this dealership is dishonest and took advantage of me ( saying I needed spark plugs when I didn’t and several other services including a transfer case). After going there for 6 years I know now I will never go there again. I suggest you don’t either unless you have money to burn. Greg, the service cashier, is the only honest person working there.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, We are surprised to hear you are not happy with your recent service. You came in for a 90k mile service and tires. Your Jeep had 95k miles and we recommended the usual 100k mile tune-up and you agreed. We gave you the initial estimate and kept you informed about additional costs as needed. The advisor spoke with you a couple times while you were on duty and we are looking over the record of texts with you and the advisor on 5/9/20. At 2:59 pm he text you the additional cost for spark plugs, motor mount and front struts and you replied OK. When you arrived to pick up your Jeep you acted upset at the amount due. If you look at the estimate on the repair order and the authorized additional amount on the text you see we kept you informed. Our service team works hard to keep customers happy and they were able to discount some of the labor off the cost. You did not have to agree to any of the work if you felt it was not necessary. Tuttle-Click Customer Service | support@tuttleclick.com