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Tuttle Click Tustin Chrysler Jeep Dodge RAM

(251 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:30am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This is my second vehicle purchase from Tuttle-Click

This is my second vehicle purchase from Tuttle-Click Dodge Tustin, and the fourth in my family. We have dealt exclusively with Kevin Dreuker, and I would highly recommend him. He’s very product knowledgeable, truthful and has a great personality. When I came in to the dealership to take delivery of the car, it was ready, detailed, and filled with gas. The whole process took about a hour, and I was on my way. If the need for another vehicle arises, I will most definitely work with Kevin and Tuttle-Click again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We went to Tuttle Click Tustin for service.

We went to Tuttle Click Tustin for service. We were very happy with the service received. Eric James Halverson provided excellent customer service. He did not try to oversell services nor products. He’s honest and trustworthy. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, thanks for sharing your 5 star review of Tuttle-Click Tustin CJDR! It is wonderful to hear that Eric could make this such a positive experience, and we're glad you enjoyed the service! Thanks for choosing Tuttle-Click, we hope to see you again for the next one! Tuttle-Click Customer Service | support@tuttleclick.com

Great Service

Best service anywhere. Always the best. Courteous, helpful, responsive. Nothing but good things. I highly recommend them for both service and sales. Thank you nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Al, thank you for this review of Tuttle-Click Tustin CJDR! We're happy to hear you consider our service some of the best around! Thank you for always choosing Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com

Service is Excellent

Been going to Eric for years as my service advisor. I cannot say enough about the quality customer service he has provided over the years. Honestly and thoroughness is hard to find. Thanks again Tuttle Click Tustin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rocio, thanks for sharing your 5 star review of Tuttle-Click's Tustin CJDR! We're glad you can always rely on Eric for all service related matters. Thanks for always choosing Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com

Utterly, Abysmal Service Received

Absolutely disappointed with the negligent service at this dealership. I was promised a 1.5-hour window for my car's maintenance, only to return and find my car untouched. The lack of professionalism and courtesy from the staff, particularly Michael, was beyond appalling. Not only was I left in the dark about the recall work that was supposed to be done on my car, but the receipt I received also had no mention of it. To add insult to injury, I later found that the fluid level in my car hadn't been adequately refilled, still hovering at the minimum level. If any incident arises from the recall issue, which I specifically brought the car in for, I won't hesitate to hold this dealership accountable. Their incompetence puts customers at risk, and I'll make sure others are aware. They've lost a customer for good.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best dealership in town!

Best dealership! I purchased a few cars from here w Kevin. He's the absolute best!! After, I have taken them to the service dept and Moe has been my service guy for many many years and never steers me wrong! The dealership as a whole has some impeccable service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Elizabeth, thanks for the 5 star review of Tuttle-Click's Tustin CJDR! We're glad our entire team here from sales to service has always been a pleasure to work with! Thanks for always choosing Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com

Best Places to Go for All Your Vehicle Needs

Look for Alaine in Service Department for all your Service needs. She'll answer all your questions regarding your vehicle and inform you of things you need to know. Very Responsive and Caring. Deserve to have the maximum kudos can give.... Thank You so much...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Tristan, thanks for this 5 star review of Tuttle-Click's Tustin CJDR! We're glad you can rely on Alaine to take care of you and your vehicle! Thanks for trusting Tuttle-Click, we are always here for you! Tuttle-Click Customer Service | support@tuttleclick.com

Courteous and on time

Service was done right and on time. They even gave my car a quick wash. I wish I started coming here a long time ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Damon, thanks for sharing your 5 star review of Tuttle-Click Hyundai. We're happy to hear Service went well for you this time around. Thanks for choosing Tuttle-Click, we wish you safe travels ahead! Tuttle-Click Customer Service | support@tuttleclick.com

Highly recommend

I have been coming to this dealership for buying and servicing my cars for the last 20 years. Service has been excellent and completely satisfied my service advisor Eric is great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sal, thanks for sharing your 5 star review of Tuttle-Click Tustin CJDR! We're happy Eric could make this yet another enjoyable experience for you! Thanks for always choosing Tuttle-Click as your trusted dealership, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com

Good experience

Was there for a recent recall on my Pacifica Hybrid . Michael was professional, courteous, and efficient. Overall - good experience, recommended. Should mention that it took Chrysler way too long to fix the potentially serious defect.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Steve, thanks for the 4 star review of us here at Tuttle-Click's Tustin CJDR. We're glad Michael could do everything possible to make sure this recall service went well for you. Thanks for choosing Tuttle-Click, we are here for you anytime! Tuttle-Click Customer Service | support@tuttleclick.com