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Steve Schmitt, Inc.

(995 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Top notch all around!

Excellent experience from initial contact through delivery. After the sale service excellent as well. Everyone goes out of their way to be sure you are well cared for and satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Recent New Purchase

While at first I thought Steve Schmidt was providing great service, in the end I am not satisfied. I bought a brand new car, the paint job was horrible, the car has rattles. I realize this is not Steve Smith‘s fault, it is a GM fault. But in the end the dealership hasn’t responded to requests. I will continue to follow up and fight for satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Warranty Service

Great experience. Quick courteous service. No hassel warranty work. Leroy got my my car back to me a couple days earlier than expected. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Fantastic.

Leroy was amazing! Very helpful, polite, he went above and beyond! He called me and kept me updated on everything. He ordered a part for me and made sure it came in the next day, car was fixed and I had if by noon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Good service

All went well to have recall issues checked. I received prompt, courteous service from everyone at Steve Schmitt Auto. I would recommend them. I was completely satified.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Informative and professional

Reassured of work quality.experience of technicians.Short wait time Return of calls to inform me of service needed.Scheduled without delay.great service given

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Servicing of Vehicle

I would absolutely recommend this dealership far above the best service available. They always call and inform me as to what was being done and what need to be done in the future so that we can put in our own budget. Customer service is the best! Todd always makes sure we are taken care of! Thank you to Steve Schmitt for caring for your customers make you feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

Had a great experience at Steve Schmitt. Vince and BJ had me out the door quickly and very happy with my purchase of the new Malibu!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service!

Great customer service. Entire process, from scheduling, to pickup, through the work process, to vehicle return is great. Can’t say enough great things about the team at Steve Schmitt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Happy Customer

Friendly staff all around, knowledgeable and always professional, willingness to help at every level, and very reliable. I have had the best experience with Schmitt, and in every department. They always go the extra mile. I will definitely be a repeat customer. Do yourself a favor and visit Schmitt. I hope GM knows how great of a dealership Schmitt is. Great people, and a great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.