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Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Fantastic car buying experience

After purchasing a vehicle from another dealership in Missouri under high pressure, I was extremely worried that it could happen again. I was so totally surprised! Not only was I treated with respect, but there were no high pressure tactics. In fact, I was encouraged to take my time making a decision because of what I had been through. With my tail tucked, I went into Steve Schmitt in Highland and spoke with BJ Shelton about what had happened and he took me "under his wing" and in the end, got me into a beautiful white Buick Encore that I am in love with. Thanks BJ, for not passing judgment on me, because I got taken in at the other dealership and for your understanding and for getting me the best possible deal you could have. I have and will continue to sing your praises!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sandy, thank you so much for making time to leave this incredibly kind review about your recent experience at Steve Schmitt Inc. We know that many of our customers have had poor, unsatisfactory dealership experiences before entering our showroom, which is why we work so hard to make sure all of our customers leave with a completely new outlook on car buying. We are so happy that BJ and Steve Schmitt were able to help you change your experience and turn the car-buying process into a wonderful time!

Very good experience

Everyone was friendly and courteous throughout the whole process. All questions or issues were addressed promptly and completely by the sales consultant, B.J. Shelton. He was thorough when checking about numerous rebates, etc. and got us a great deal on a new truck. He never made us feel rushed or pressured into making a decision which was much appreciated. B.J. also gave us a tour of the facility so we would be familiar with the service department as we will be returning for maintenance services in the future. Thanks to all involved for making it a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to leave this lovely review about your experiences here at Steve Schmitt Inc. We're truly happy to hear that you were fully satisfied with the service you received in our sales department from Mr. Shelton. We know that our customers deserve the best deals, which is why we work hard to find rebates and incentives to make purchasing a new truck more affordable. Thank you for visiting Steve Schmitt!

Great experience

We recently purchased our first vehicle from Steve Schmitt through Todd Cange. Todd and team (Vince and Chris) were outstanding to work with. All were very thorough and personable - exceeded our expectations - this organization is first class - Thanks Todd!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tim, we are so happy to hear that you had such a pleasant experience at Steve Schmitt thanks to your salesman, Todd! We work hard to make sure that all of our customers are satisfied with their experiences at our dealership, which is why is makes us happy to learn that was the case with your experience. Thank you!

Great experience...

Todd Cange, as well as all at Steve Schmitt, have treated us with a family atmosphere and have offered an equitable deal for both parties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mitch, we are so happy to hear that Todd and the rest of the staff at our dealership made the buying process mutually beneficial. Thank you!

Great Service

I just bought my second Chevy Equinox from Steve Schmitt, Inc. Todd was very helpful in explaining all the features of the car and made the process easy. Overall a great buying experience. Thanks, Todd. I love my new car!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

KC, thank you very much for taking the time to review Todd and Steve Schmitt, Inc.! We're pleased to hear of Todd's helpful nature. It looks like you rated your experience poorly, however. Please contact us if you have any suggestions to make your latest experience into a 5-star visit!

Had a great experience at Steve Schmidt Inc

Friendly, knowledgeable experience with low pressure and great follow-up service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review, Ed! We appreciate it.

Great service!

This is the second vehicle I have purchased at Steve Schmitt through Todd Cange and would not go anywhere else. They were efficient with the financing process. In addition, I contacted them and they quickly found exactly what I was looking for. I live almost an hour away and pass many dealerships along the way. Steve Schmitt has definitely given me a reason to continue to pass those dealerships. Thanks Todd, Vince, and Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bridgett, we sincerely appreciate the time you have taken to leave this review of Steve Schmitt, Inc. as well as Todd, your salesman. We love to hear from our incredible customers who have chosen to shop Steve Schmitt multiple times due to excellent experiences. We hope to work with you again in the future! Enjoy your new vehicle.

Great service, sales people, & Dealer Ship

Todd Cange my salesman went out of his way to make sure I got the car I wanted. When I had some concerns about my SUV, Todd made an appointment for me to get my vehicle in and take care of my concerns. I was given a vehicle to drive while my car was being taken care of. I have bought three vehicles from Steve Schmitt and have sent many of my friends there also to purchase new vehicles and we all have been very satisfied with the sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cheryl, all we have to say is WOW! We cannot thank you enough for all of the incredible things you have done as our customer, like making multiple purchases, sending your friends our way, and making time to write this review. We loved working with you and we're so glad to hear that you loved working with us as well. Thanks!

Great customer service

I was very picky on the type of vehicle I was looking for...so picky that the closest place to get it was in Indiana. Todd did everything in his power to get me the perfect Equinox. I had my vehicle in one day (them driving to and from Indiana in that timespan). He worked with my husband and I on our two trade ins and gave us a great price. I will be going to Todd for all of my future car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to review your latest Steve Schmitt experience with salesman Todd. We know that many of our customers have very discerning taste, which is why we like to go above and beyond to deliver them the perfect vehicles! We were more than happy to help you find your perfect Equinox. Thank you!

Great Experience and Great People

I have bought both of my vehicles from Todd and continue to have my car serviced at Steve Schmitt. Todd was very professional and organized both times and made buying a car fun! When I was purchasing my second vehicle from Todd, I was on a time crunch and Todd made it happen! Todd continues to assist our family we service scheduling and random questions. I will recommend Todd and Steve Schmitt to all my friends and family members!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danielle, we are so thrilled to hear from you! It sends us over-the-moon to hear from our customers after their purchase, especially ones who are as pleased as you are! It makes us very happy to learn that Todd was such a valuable asset to the buying purchase - both times. We look forward to working with you again in the future. Thanks!