BMW Cleveland

The ethics and professionalism at this dealership is pathetic!! Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arrival I was told the vehicle was sold. I was never notified or given the opportunity to purchase and was told by the general manager....”Can I be honest with you??? It’s all about the money. I apologize!!!” What HORRIBLE CUSTOMER SERVICE!!! I’m appalled!!!

My 2020 MY bmw sit in the garage for only 6 days after a 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and rather blamed me on everything. They also tried to charge me $160+ "diagnosis fee" for a car still under factor warranty! This is my 5th bmw but I'll seriously reconsider owning another one due to the poor service I received from here. Never again.

I worked with Zach Angelo who went ABOVE AND BEYOND in helping me find my dream car. I lived out of state and he would send me detailed videos of my car, answer all my questions even after work hours. Not to mention he came into work on his day off for me to pick up my Car! He made sure my car was detailed perfectly and when I arrived it was in showroom with a bow!!! Such a great experience! Everyone who I worked with were supportive in my decisions regarding financing and not pushy. Very professional and I cannot say enough for how awesome this dealership is!!

John helped us decide between a CPO BMW originating in Manhattan and one originating and serviced at BMW Cleveland. Mary is learning the job as a client advisor and was very personable, caring, and accommodating; we hope she will become a long term contact for us at BMW Cleveland. Josh was most informed and competent in explaining several concerns and answering several questions within his purview. Hussain ably explained many of the functions about which we had questions. All were professional, kind, courteous, and patient with us. Thank you for recognizing our needs and making us feel welcome!

Both Bryan and Hussain helped us purchase our verified used BMW X3. Bryan was friendly and went out of his way to help! Hussain was awesome with his knowledge oF BMW features. Great experience would love to work with both of them again!

Great experience with BMW Cleveland. Staff very professional and curtious. Would definitely go back. Had great training on my car and was very comfortable with it driving home.

Great experience with my 330 lease. This is my second time leasing with them. I shop around but always end up here. Joe Chern made it a very pleasurable experience. Highly recommend!

Our experience at BMW Cleveland for the purchase of our 2020 X3 was exceptional, starting with the manager Dan greeting us at the door and asking what our needs were. Joe Chern our sales rep was extremely personable and a pleasure to work through what turned out to be a complex and time consuming process, as our 2015 328 GT was in repair at a competing shop in Detroit where I had a collision. We found and immediately favored a car on the lot of BMW Cleveland ... and felt we had the complete package ... the car in Detroit remained in the shop for a full month ... we brought it in as a trade, and again we received a very good result...as Dan and Joe worked out the numbers. Warranty discussion and financing also went smoothly, and much to our satisfaction. Love the car... my second BMW... and something like the 6th or 7th BMW we have owned.

I purchased my first Z4 fourteen years ago from this dealership.  Five BMW's later and I have come home.  There is something special about the people that work for a dealership that is recommended by other dealers in competing markets.  My experience for this review is shaped by Daniel Cowen who spent more time with me talking about our lives, lifestyles, family, travel, food, entertainment and personal experiences longer than that of the vehicle.   You can purchase or lease a vehicle at any dealership or online but it is the experience that lasts longer than the purchase and delivery.  I met with Daniel months before the actual purchase where he helped me to understand the benefits of waiting.  There was a followup text from our first meeting jus thanking me for stopping in and assuring me there was no pressure to purchase but a reminder that I was always welcome to return regardless of my intent to buy or lease. So when I did choose to proceed there was no pressure, no up-selling and there were constant reminders of what I could do to save me time, money and enhance my experience and get on with enjoying the drive.  I was alerted to the readiness of my vehicle days in advance by Brian Katic whereby all necessary paperwork and procedural details were completed before my arrival.  I was picked up at a competing dealership by Bobby Ozersky who would later take more than an hour to demonstrate all of the operational and technical features of my vehicle to my satisfaction with the assurance of his availability should I ever have any further questions or needed assistance   Upon arrival at Cleveland BMW I was greeted in the showroom by my brand new Misano Blue Metalic BMW X M40 with a humongous red ribbon on its hood!  Daniel had remembered when we were talking that I had mentioned an extraordinary experience I once had with a previous BMW purchase.  These are the details and reasons why people go and return to dealerships:  personal relationships and bonds. That is why I can Unequivocally recommend the fine people (Daniel Cowen, Bryan Katic, Bobby Ozersky and my test driver Hussain Syed) who spent so much time making sure the entire experience was phenomenal and focused on my enjoyment of the car.  I feel I am as the certificate I was given before I left the dealership stated"Welcome to the BMW Cleveland family".

BMW Cleveland in Solon provided a ride home for me after advising that the service requested could take several hours to complete. also a ride back to the dealership was provided. The next time I will request a car.