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BMW Cleveland

(367 reviews)
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (440) 595-8295 (440) 595-8295
Used (440) 595-8426 (440) 595-8426

Reviews

(367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW Cleveland from DealerRater.

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Danielle Hope

Danielle and Ralph as well as the gentlemen welcoming in the service garage and ladies at desk in service were professional & personable. Danirlle s assistances was/is always much appreciated as is Ralph’s. Thanks ! Dr. & Honey Friedman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for rating BMW Cleveland Service five-stars! It's always our pleasure working with you and your vehicle.

My 1st BMW

I could not be more please with everyone I came in contact with that helped get me into my first BWM. Jeff in Sales, Hussain the car specialist & finance. They all took care of me and walked me meticulously through every step. I love my new ride!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you far rating BMW Cleveland five-stars! We are grateful to have had the opportunity to help you into your first BMW! Please do not hesitate to reach out if you need anything; enjoy your new BMW!

Quick Resolution on a Saturday Afternoon

I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said if I got it in by 12:45, they’d have the tire replaced by 3:00p closing time. Friendly staff and I really appreciated them getting the car in. Seemed like some bureaucracy, however. Spoke to parts, first. Tire was in stock, but they had to transfer me to service to schedule. Service then had to call parts to confirm if the job could be done, same day. Parr’s didn’t answer, so service had to walk across the dealership to ask the question. Not real efficient. Dropped the car off and greeted by a friendly intake team. Had to go inside to fill out paperwork and meet with a service coordinator- not a quick process. She was very friendly but not on top of her game. “So, why are you here?” “Well, I have a flat tire”. “And what’s the problem?” “Well, it’s flat.” “Oh, ok”. Anyhow, id recommend BMW Cleveland to anybody who likes working with a dealership. Id use them again for something my own mechanic couldn’t do.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for rating BMW Cleveland Service 4.5 stars! We do apologize for bouncing your call to multiple departments and will work on improving that for future visits!

Great service!

Danielle is a great service person who always writes up the work to be done ahead of time. She notifies you if there is anything else that needs to be done with a price. The car is ready when stated and she provides a loaner when necessary. My car is clean when I arrive. Since we purchased new winter tires, Danielle notified me the next day of a rebate and also allowed for a $20 credit on the alignment. The coupon for the alignment was in the car when we picked up the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil change--very quick response, wait time good.

The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your service department and also Matt Snyder, for a very pleasant experience. Your waiting area was also comfortable and clean, which made my experience very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Alan, thank you for rating BMW Cleveland Service five-stars! We greatly appreciate your business and feedback. We look forward to continue keeping your BMW running like new!

Best experience I have ever had buying a vehicle. Staff...

Best experience I have ever had buying a vehicle. Staff is knowledgeable, courteous, and efficient, without pressuring you. So happy with this transaction, I will be a repeat customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great overall service. My car was ready on time, the...

Great overall service. My car was ready on time, the work was completed as promised, and the detail service made my car look brand new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Joe the sales person was very professional and helped me...

Joe the sales person was very professional and helped me through the process of dejecting the right car for me! Great customer service all in all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bmw Solon is great to work with, I was treated with...

Bmw Solon is great to work with, I was treated with respect and courtesy. During my car search, other dealers were ruthless, trying to pressure me into a quick sale. I love my car and will happily go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy

This is the third car I have bough / leased from Davis automotive. Joe was professional and easy to work with. I do not recommend most things just as a matter of life so dont take that out context

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.