Reviews
Excellent cutomer service and cars too
Excellent customer service with excellent cars with lowest budget that's available on internet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great car buying experience
I have been looking for a good used Porsche Cayenne S for some time, when I saw ad on Midway Autohaus inventory. Luke, the General Manager was an absolute star in taking care of me. From the first time on the lot, thru phone calls with status updates, to handing the keys to me five days later, his professionalism and no pressure salesmanship will have me coming back in the future. Thank you Luke, I will be back Ken Jesina
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very disappointed with the service after 2 months
I purchased my Lexus Hybrid 2 months ago and even left a good review for them on Cars.com. First of all I didn't get the registration and had to wait for 2 months for Autohaus to send it to me. Today I got a flat tire for the first time in 10 years and when I started changing my tire I found out that there's no lock key for the lug so I couldn't take the tire off! I called Midway Autohaus and told them the situation. I was upset because I had just bought the car two months ago and had already dealt with having to call them repeatedly to get the registration. I called them for help so they could track down the Lug key and they were really unhelpfu!l They said the only thing they can do for me was to give me a tow truck phone number so I can get towed to the place where they will unlock all the tires (big pain in the a...!!!!!). The tow truck was going to cost me at least $100! The most upsetting part was that they sold me a car without all the proper paperwork AND missing pieces....Thank you for the help!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW 2010
I recommended this dealer to my family, excellent customer service, great prices ask for Luke!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I guess they don't need my business
A few weeks ago I called and talked to a salesman. I told him I was very interested in the pickup they had listed for $4995.00. He said he wasn't sure if it was still for sale but that he had a couple of other pickups in that price range. I told him that I would like to hear about them. He said he would check on them and call me back. He took my name and phone number but I never heard from him. Perhaps he actually didn't have anything similar to what I was looking for, but a good salesman would have called me back and told me that he would keep looking for me. I haven't found a pickup yet so I am still a potential customer but I doubtt that I would deal with him now even if he did call me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2010 infiniti coupe
I asked if the car was in accident, and the answer was no.The auto check came out frame damage.The prices they advertise are too good to be true for a reason. I would pay the extra $ and get a straight car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Stay away from Luke!!! waste of your time.
Initially David showed us the cars and although he was new, gave us enough information and was good. Then came the man with attitude, Mr. Luke. When he spoke to us for the first time we knew this is going to be an unpleasant experience. I had a trade in good condition which I bought from a private party for 4K an year ago (I got a good deal then). He asked us how much do you expect from this car. I said I am not sure as the service engine light was on. He offered us like 1K for it. WTH!!! His verbatim, "I caught your lie when you said you are sure on how much you want from the car". Who speaks to customers like this? For the car I was interested in, he did not budge on the price even though the car had scratches and really worn out tires. Super waste of our time and I a bad feeling of someone calling you a lair!!! Was left feeling humiliated. Do your business elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great place to buy a car from
I got my Lexus HS there and have been very happy with the price and the quality. Lukasz, the person who handled everything, lived up to all the promises he made. Every person working at the dealership I dealt with were extremely helpful and nice. Will recommend this place to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unbeatable Prices
My brother found this place online few years ago and since then it became our family's dealership. I recently purchased '10 Lexus RX 350 and I had a very pleasant car buying experience. My sales person or I should say persons were Greg and Luke and they were phenomenal. I'm a very meticulous person so when I initially went in and saw the car I did not like the color of the interior. I was scheduled another visit were they brough in exactly the same car with the interior to my liking. I absolutely love my new car and I am very pleased with the service I got from this dealership. I would highly recommend this place as they have the best prices, great cars and professional staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
T & L from California
I found our car online and called the dealer. They were helpful and honest! They agreed to holding the car for almost 3 weeks while I made arrangements to fly out and pick up the car. They would have shipped it but we wanted a road trip! They made financing easy. I was leary at first because they made the sale go so smooth! I had been looking at buying an auto for some time but was so turned off by various dealers not wanting to be open and honest about pricing. Thanks again to Mike and Luke! We love our new car!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase