Reviews
my experience at midway autohaus
I found Midway Autohaus on the internet. I went in to view the vehicle and loved the car. i was told that the cars listed on the internet wouldn't be available, but that was not the case. the exact car i found was available and to my satisfaction. i bought a 2009 Toyota Venza that i love. the people at Midway Autohaus are great. Luke is the best and made me feel comfortable with my purchase. i have recommended Midway Autohaus to my friends ans family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
SAVE YOUR TIME AND MONEY! I've purchased many...
SAVE YOUR TIME AND MONEY! I've purchased many cars in my lifetime and none of which have provided me more trouble than the one I bought from Midway Autohaus. The sales manager is very arrogant and rude. They market the cars with low prices, but believe me you will end up paying with all the repairs you will need. They sold me an Audi which looked ok, but was mechanically in very poor condition. A month after my purchase, when I took it to the Audi dealership in Westmont, they couldn't even believe this car was on the market in this condition. They told me that the oil looked like it had not been changed in years and couple months later, I needed to replace the transmission, starter, tires, and alternator. I had to get rid of the car within 6 months after my purchase because I could not continue to pay for all the continued repairs it needed. My friend also bought a Land Rover around the same time and needed to replace the engine within a year after his purchase. In the winter as you drive by Midway Autohaus, you will see porters jump starting the cars on their sales lot. This place needs to be shut down for selling nothing but junk!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Clean place
I went here looking for a nice car within 5mins i found one i wanted to test drive and bought it. Only bad thing they didn't tell us we had to pay cash until we got there so that took 20mins besides that its a nice dealership.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst company to do business with
Called the main company about a car I seen on the website, turns out the car was at one of there diff locations. Finally ended up at this garage that holds up to 5 cars max. And let me tell you, this place is a DUMP! All the cars they have at this location are crappy, horrible cars that are mainly used for parts but they try and sell for a profits. When I finally spoke with the ideate of a "sales kid" he could not tell me one feature of the car. He did not even know where the engine of this particular vehicle was.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
very rude would never buy a car here
Went to look at a car on the lot salesman was very rude when I asked him the price he told me I already new what the price was. Was turned off by the first sentence that came out of his mouth. Then tried to tell me what my trade in would be without even seeing the car.After looking at the car I wouldn't have wanted it anyways had dents in it.Was turned off by the whole experience they need to teach there people how to speak with customers.I will spend my money elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
VERY NICE PEOPLE AND SERVICE IS GREAT
THIS IS A GREAT PLACE TO BUY A CAR,VERY FRIENDLY AND HELPFUL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Professional & Helpful!
We purchased our daughter a 2010 Volkswagan CC, from first intial call to delivery, their services was GREAT! After Daughter drove car past the factory warranty and she went in for an oil change and was told she had a small anti-freeze leak. We took the car to an auto garage and I decided to call Luke at Autohaus and he said no, we have a 60,000 mile power trans warranty and provided us with a number to call Fletcher Jones Volkswagan dealer, we left a message and they called us back and told us that they will send someone out to pick up the car and drive it downtown to their dealership, and if they find anything wrong with the car, they will take care of it because it is under warranty, they stated that they would bring the car back to us. If it wasn't for Luke at Autohaus, we would have never known that we had a warranty. The pick up and drop off service was the 1st. time that we have ever experienced this type of service and was overwhelmed. They always stated to us from the time we purchased this car, if we have any problem to give them a call, and when we did call, we were always able to talk to Luke. We would recommend our family, friends and anyone that needs a reliable vehicle to Autohaus. When a man gives me their word and lives up to it, they get nothing but respect from me! Keep up the Good Work Autohaus & Luke!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nice & friendly
I love this place. I have purchased many vehicles and you can tell when someone is honest and really passionate about what they do.Midway Autohaus was terrific.I was looking at used Acuras and they gave me so many options.My sales person did not rush me and answered all my questions.I ended up purchasing a 2010 Accord which i love.I am not sure what some of these reviewers are talking about but it appears they are just the complaining' type if you know what I mean.I had a great experience.Thanks Midway Autohaus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great used car buying experience
Everyone from the salesman, sales manager, and finance & insurance manager were very courteous and professional. We called a night before about a few specific models that we saw they had online and they did have them on the lot the following Saturday afternoon. Very straight forward negotiating with no games. Friendly atmosphere with a large selection of well priced vehicles. And of course we love the car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Got caught in a lie
The salesman we dealt with was laughably dishonest. We were looking for a Mazda3 from 2008-2011, and had already test driven several before coming here (as well as a few afterward). When we looked at the 2010 Mazda3 at Midway Autohaus, we immediately noticed that it had significantly more vibration (even at idle) and was extremely loud compared to the other cars we had driven before (and after). The salesman continually insisted that this was a 2010 version, and they had improved the engine to make it more fuel efficient, and that's why it had so much vibration. He also said that the noise while driving was just because it had cheap tires. In the end we drove five versions of the Mazda3, and this was the only one that did not run smoothly. I was shocked that they would try to blame this on a more efficient engine.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase