Reviews
codeyblackkat@outlook.com
Chris and Mike were extremely helpful and easy to work with which made my new car buying experience to go very smoothly. I was in a difficult situation with my old car and they both made the process quick and simple. Chris was friendly, professional and courteous throughout the whole process. I would highly recommend Chris and Quakertown Mitsubishi to anyone looking to buy a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen Semensky, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Quakertown Mitsubishi.
DON'T WASTE YOUR TIME
Went to see about a used SUV. I was interested and made a cash offer but the sales rep went to talk to his manager and added about $10k worth of junk fees. In disbelief, I tried to make a deal anyway and gave the sales rep a firm "out the door" offer. The sales rep came back with a final "take it or leave it" counter offer $6k below the original out the door price but still $3,500 over the advertised price. His explanation, the $3500 is a "hard add" of a Life360 coverage package that included rain protection, bird poop protection, odor protection, low jack and other unnecessary add ons. They would not sell the vehicle without the $3500 added on to it. This is a bait and switch dealer. Buyers, please stay away from this dealer. My time is valuable and they wasted 2 hours of my life. I wish I would have checked the reviews 1st.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Shannon, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Went to see about a used SUV. I was interested and made a...
Went to see about a used SUV. I was interested and made a cash offer but the sales rep went to talk to his manager and added about $10k worth of junk fees. In disbelief, I tried to make a deal anyway and gave the sales rep a firm "out the door" offer. The sales rep came back with a final "take it or leave it" counter offer $6k below the original out the door price but still $3,500 over the advertised price. His explanation, the $3500 is a "hard add" of a Life360 coverage package that included rain protection, bird poop protection, odor protection, low jack and other unnecessary add ons. They would not sell the vehicle without the $3500 added on to it. This is a bait and switch dealer. Buyers, please stay away from this dealer. My time is valuable and they wasted 2 hours of my life. I wish I would have checked the reviews 1st.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shanon, thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Thank you, The Team at Quakertown Mitsubishi
Horrible just horrible. My fiancé bought a car in NJ...
Horrible just horrible. My fiancé bought a car in NJ where we LIVE that was originally a PA Jeep. Long story short the dealership in NJ lost the title and never could provide plates or how they lost the title. The solution was to basically have the originally dealership (Mitsubishi) contact the original owner and get the title. We had to cancel our previously payment plan and start a new payment plan with a new bank so we could get new temp tags and wait to get the title and actual license plates. Ilya the manager kept reassuring us that the title was in his hand and we were one step closer to license plates. He said to send everything to NJ to get approved at the DMV then it would come back to him and he could finally send it back to us in NJ. We come to find out a week ago that Mitsubishi issued us PA plates instead of NJ plates because they assumed we were moving to PA. No where in any of this did we say we were moving nor does any of our information have a PA residency. Now the dealership is refusing to answer our calls and refusing to redo the paperwork and get us our NJ plates. I don’t understand how a dealership can make such a mistake and not confirm any information. they don’t even deserve a star
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Thank you, The Team at Quakertown Mitsubishi
5 stars it was a pleasure
We had the absolute best experience with Chris S. He was extremely pleasant, helpful as well as patient. He did not harass us in any way 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tdb, thank you for your kind review; we are happy to pass along your comments to the team here at Quakertown Mitsubishi!
Terrible experience at this dealership. I have never been...
Terrible experience at this dealership. I have never been so taken advantage of in my life! Its also odd all the good reviews on here all Thank someone ... never seen different minds all type the same way. Odd.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Currently if you buy a new car from the dealership you...
Currently if you buy a new car from the dealership you have to wait two to four months for your registration and license plates. I bought a Lexus UX250 h from the dealership September 15th and today I had to get the dealer plates renewed and a temporary registration because there is a huge delay with processing the information due to covid.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Horrific experience
I recently traveled from Nee York To a prearranged meeting with a sales person at the Peruzzi dealership in Quakertowm PA. I found a car that met my needs. It was perfect. I took a test drive and expressed my interest in the vehicle. Since it was close to closing time the sales person and I agreed to talk first thing the following day. The sales person called The following morning And we closed the deal. She asked me to provide my insurance information so she could have a car ready for me when I arrived to the dealership. At that point I asked if she needed a deposit and was assured it wasn't necessary. To my surprise a few hours later I received a text message from the sales manager letting me know that the vehicle I had purchased had been sold. After I had voiced my displeasure I was told by the sales manager " i'm sorry to hear that" What I had a deal!!! He sent me a text !! I'm still in shock.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Beat dealer
They were the best in every way could not ask for better service in every area I would go back and buy another car there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing service by Summer S.
My fiance and I went in to look at our options. I wasnt sure if we would of been able to get a car. Our saleswoman Summer was amazing, so helpful and attentive to our needs. We walked out wirh a 2005 ford escape. Even after we got our car, Summer was so helpul. Highly reccomend going there to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase