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Mercedes-Benz of Union

(1,007 reviews)
Visit Mercedes-Benz of Union
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–8:00pm
Tuesday 9:00am–8:00pm 9:00am–8:00pm
Wednesday 9:00am–8:00pm 9:00am–8:00pm
Thursday 9:00am–8:00pm 9:00am–8:00pm
Friday 9:00am–7:00pm 9:00am–8:00pm
Saturday 9:00am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (908) 956-0606 (908) 956-0606
Used (908) 418-4062 (908) 418-4062
Service (908) 418-4493 (908) 418-4493

Reviews

(1,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Union from DealerRater.

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New Car Purchase

All around EXCELLENT! We were treated with kindness and respect. Every aspect of the car purchase was smooth and professional with Tom Zecca! We will be back for more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Respect is paramount. We are here help and serve your automotive needs. Enjoy your new car.

Excellent experience with Chris Popin

We bought our 2012 E350 from Ray Catena of Union about 10days back. We had an excellent experience with Chris and the Sales Manager James Castello. They were both very friendly and knowledgeable. The best aspect we appreciated was that there were no high pressure sales tactics. After we took delivery of the car on a Tuesday, we wanted to make a change in the DMV registration. I called on Wednesday and Chris was very happy to assist me with the change. This was exceptional as normally once the car is sold the response from the representative is at best lukewarm. On the other hand Chris was very helpful and pleasant to help us out. We will recommend Chris Popin and Ray Catena of Union to any body with out any hesitation. In fact we have already recommended them to our tax advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We aim to please.Thanks for kind words. We will continue to provide you with great service.

Excellent experience with Chris Popin

We bought our 2012 E350 from Ray Catena of Union about 10days back. We had an excellent experience with Chris and the Sales Manager James Castello. They were both very friendly and knowledgeable. The best aspect we appreciated was that there were no high pressure sales tactics. After we took delivery of the car on a Tuesday, we wanted to make a change in the DMV registration. I called on Wednesday and Chris was very happy to assist me with the change. This was exceptional as normally once the car is sold the response from the representative is at best lukewarm. On the other hand Chris was very helpful and pleasant to help us out. We will recommend Chris Popin and Ray Catena of Union to any body with out any hesitation. In fact we have already recommended them to our tax advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New Car Purchase

All around EXCELLENT! We were treated with kindness and respect. Every aspect of the car purchase was smooth and professional with Tom Zecca! We will be back for more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quality Customer service

Converted our lease deal when ended to a purchase. All done at Union location with salesman Chris Popin. This is our third car with Ray Catena Mercedes Benz. He has done his best to help meet our needs along with offering numerous options to make sure we were making the best decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Richard Kazdan helped us every step of the way!

Buying our new Mercedes C Class was so made easy and Rich really helped us decide on the car. We had leased Audis in the past but he encouraged us take the car out on the road and we fell in love with the way the new C-300 handled. Thanks to Rich we will be back in 3 years! Steve and Jackie Samich

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent buying experience with Victor

I bought my C300 from Victor. He was excellent, knowledgeable sales person. My transaction was very smooth.I was able to get best value for my trade. These people are great with customer service. I would definitely recommend this dealership And you should buy from Victor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We like smooth. Thanks for choosing us for you purchase. Enjoy your car.

Excellent buying experience with Victor

I bought my C300 from Victor. He was excellent, knowledgeable sales person. My transaction was very smooth.I was able to get best value for my trade. These people are great with customer service. I would definitely recommend this dealership And you should buy from Victor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony Nadino superb customer service

I was very pleased to have Mr. Nadino as my salesman. He was absolutely professional , friendl, patient and efficient! I would buy ten cars from him! He gets a 12 out of 10 in excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Anthony Nadino superb customer service!

I was very pleased to have Mr. Nadino as my salesman. He was absolutely professional , friendl, patient and efficient! I would buy ten cars from him! He gets a 12 out of 10 in excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Yara, thanks so much for the kind words. We are so happy that you chose us to be your Mercedes-Benz dealer. Enjoy your new car.