Joe Basil Chevrolet

Knowledge of the sales people and their longevity at working for basil.. I also trust Bob. Speyer and his commitment to making sure I get the best deal available.

Have purchase my last four vehicles from Basil and each time has been a great experience, and the sales person has been great to work with

Great customer service, people were friendly and very attentive. Was able to get the deal done no problem, where other dealerships didn't even try.

I usually don't write reviews on Facebook but after the disastrous experience I had at Joe Basil Chevy today I feel it's necessary. I purchased a '14 mustang from Joe Bail Chevy in August 2015. I have recently noticed on several occasions that the check engine light comes on and flashes when driving on the thruway at higher speeds. The light flashes for approx 1 min and then goes away. I called Joe Basil this past Monday and spoke to "Sara." I asked Sara if I needed to bring the car to Joe Basil since I purchased it from there or if I needed to go to Basil Ford because it is still under manufacturer warranty. She told me to bring it to Joe Basil Chevy since I purchased from them. I explained to her that the check engine light comes on and flashes but then goes away, and that I would like to car to be looked at before the warranty ends in January. She agreed and scheduled the appointment for this Friday (today). I asked her if this appointment would be covered under the warranty. She explained that depending on what they found wrong with the car that it may or may not be covered under warranty, we would have to wait and see. She also explained to me that I would have to leave the car for the majority of the day because diagnostics takes approx 90mins then any additional time to fix issues and replace parts. I arrived to Joe Basil this morning 20 minutes early to drop off the car. When I arrived I was asked why I had the car there? I simply explained I had an appointment and that it was for the check engine light. I was brought into the service department, and had to wait while the techs got info from the car and revved the engine for no clear reason in my opinion. Once they came in they asked me why I brought the car there and not to Ford. I explained that I asked that when I called to make an appointment and they advised me to come to basil Chevy. They asked who I spoke to, I was not sure but pulled up my call log and the email confirmation they sent me. They said I spoke to Sara and they were unclear why she made the appointment with me. They then continued to tell me that there is nothing they could do for my car since the check engine light does not stay on, even though I told them it flashes and does not stay on when I made the appointment originally. They then stated I needed to go to basil ford and that I should make an appointment there. Joe basil Chevy called basil Ford to verify warranty information (which was exactly the same as I told them already), and to see if they could drive my car over to ford but I would not get it back the same day as originally promised. Basil ford did not have any appointments open today and I would have to wait until Tuesday. I was immediately upset for the fact I specifically asked when making the appointment where I needed to take the car, how long it would take, reviewed the warranty info over the phone and had to coordinate a ride home, inconveniencing another person. I had to take off of work for this appointment and needed it done before the car is taken off the road and the warranty is over. I am EXTREMELY unsatisfied with Joe Basil Chevy and am truly appalled by them. This was unacceptable. Do not take ANYTHING here for service. What a joke.

They're all very nice and work with me to get the price I need it. It was an enjoyable experience. I like to think everybody there.

Jordan in the Bodyshop was very helpful ! Took great care of my vehicle !

Jessica from was awesome!!! Very friendly ,knowledgeable,polite and always smiling!! car was taken immediately serviced quickly and even washed. VERY HAPPY

My husband and I are very pleased with our experience at Basil Chev. The sales person that we dealt with John Kramer was very personable and accommodating. He was willing to work with us and we didn't feel an over whelming pressure to buy a vehicle if it wasn't right for us.

Very happy with the expediency and professionalism at Joe Basil. Walked in early for my appointment and drove off the lot in my new car by dinner time.

Service was excellent, however, very disappointed that the car wash was not working again. I know this is an extra perk provided by the dealership but was still disappointed. This has happened previously and although we can use the service another time it is really not convenient to drive from my home in Amherst to Lancaster just for a car wash.