Reviews
The advisors are super friendly the technicians are very
The advisors are super friendly the technicians are very professional and easy to work with they never have a problem going for rides to make sure my concerns are met definitely a top notch team
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jacob Ernst in service is always so polite and
Jacob Ernst in service is always so polite and professional. The team is quick, efficient, and the price is reasonable. Service waiting area always clean and stocked with refreshments. 5/5 stars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership is top notch.
The dealership is top notch. The service writer Jacob Morrison is the best customer service representative I have ever had. He is the reason I came back to Basil (for inspection) after my first time there for a recall and will be doing business with Basil when my lease is up. You get a real nice welcome feeling when entering Joe Basil. Keep up the good work guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for everything you all we’re very
Thank you so much for everything you all we’re very helpful and pleasant and done everything in a timely matter, really enjoying my new car Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would never buy a car there.
I would never buy a car there. They took too long to get back to me, and they evaluated my trade incorrectly.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
You misdiagnosed my vehicle wrong again, charging me
You misdiagnosed my vehicle wrong again, charging me AGAIN for the wrong diagnostic. How the technicians could have missed the obvious issue is beyond me when it was very evident to a non mechanic. This is the 2nd time Jo Basil charged me over $200.00 for the WRONG DIAGNOSTIC. I will NEVER EVER do business with you again and I have been and will continue telling everyone to NEVER do business with you. Theft is a crime! I have the proof and you owe me over $400.00 refunded back to me, but your business is all about stealing & lying to the customers. I know all about how you sell the worst vehicles to customers and laugh behind closed doors of how you ripped people off on sales of bad vehicles as well as warranties. You should be ashamed of yourselves!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Had my truck serviced at Joe Basil again.
Had my truck serviced at Joe Basil again. I can not recommend Jake (my service coordinator) enough. He goes above and beyond communicating and getting me in. Mechanics solved issues another dealership could not figure out. Where I go every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
very good service!
very good service! All employees were courteous and helpful to this old lady. I only worked with Peter in Service and Camryn at the Body Shop. They are excellent employees.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My wife and I have an excellent experience with Basil.
My wife and I have an excellent experience with Basil. They answered all our questions and got us in our budget for the vehicle we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’ve purchased 4 vehicles from this dealership.
I’ve purchased 4 vehicles from this dealership. Customer service was excellent!!! I would come back again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase