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Joe Basil Chevrolet

(1,556 reviews)
Visit Joe Basil Chevrolet
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award
New (716) 775-6598 (716) 775-6598
Used (716) 989-5838 (716) 989-5838
Service (716) 239-4809 (716) 239-4809

Reviews

(1,556 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Basil Chevrolet from DealerRater.

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The advisors are super friendly the technicians are very

The advisors are super friendly the technicians are very professional and easy to work with they never have a problem going for rides to make sure my concerns are met definitely a top notch team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacob Ernst in service is always so polite and

Jacob Ernst in service is always so polite and professional. The team is quick, efficient, and the price is reasonable. Service waiting area always clean and stocked with refreshments. 5/5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership is top notch.

The dealership is top notch. The service writer Jacob Morrison is the best customer service representative I have ever had. He is the reason I came back to Basil (for inspection) after my first time there for a recall and will be doing business with Basil when my lease is up. You get a real nice welcome feeling when entering Joe Basil. Keep up the good work guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you so much for everything you all we’re very

Thank you so much for everything you all we’re very helpful and pleasant and done everything in a timely matter, really enjoying my new car Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I would never buy a car there.

I would never buy a car there. They took too long to get back to me, and they evaluated my trade incorrectly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

You misdiagnosed my vehicle wrong again, charging me

You misdiagnosed my vehicle wrong again, charging me AGAIN for the wrong diagnostic. How the technicians could have missed the obvious issue is beyond me when it was very evident to a non mechanic. This is the 2nd time Jo Basil charged me over $200.00 for the WRONG DIAGNOSTIC. I will NEVER EVER do business with you again and I have been and will continue telling everyone to NEVER do business with you. Theft is a crime! I have the proof and you owe me over $400.00 refunded back to me, but your business is all about stealing & lying to the customers. I know all about how you sell the worst vehicles to customers and laugh behind closed doors of how you ripped people off on sales of bad vehicles as well as warranties. You should be ashamed of yourselves!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had my truck serviced at Joe Basil again.

Had my truck serviced at Joe Basil again. I can not recommend Jake (my service coordinator) enough. He goes above and beyond communicating and getting me in. Mechanics solved issues another dealership could not figure out. Where I go every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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very good service!

very good service! All employees were courteous and helpful to this old lady. I only worked with Peter in Service and Camryn at the Body Shop. They are excellent employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My wife and I have an excellent experience with Basil.

My wife and I have an excellent experience with Basil. They answered all our questions and got us in our budget for the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’ve purchased 4 vehicles from this dealership.

I’ve purchased 4 vehicles from this dealership. Customer service was excellent!!! I would come back again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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